• This company removed the import/export functionality of the Pro plugin “Table Rate for WooCommerce” after I have setup a range of websites with one of the main reasons that I use their plugin is they had the import/export functionality.

    Now they want you to buy another plugin “Flexible Shipping Import/Export for WooCommerce” with a cost of $49 per website just to add the import/export functionality back to the main plugin.

    I would never do this to my customers, so I think this company has no moral compass

    And over time I will be moving the websites I manage to a different system because of this..

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  • Plugin Support lusp

    (@lusp)

    Hi @kauri ,

    Yes, you are right, I confirm that with the update we released in March the Import/Export option was removed from the Flexible Shipping PRO plugin it was only available for previously. Just for the record, to not to mislead the other Flexible Shipping free users – it wasn’t available in the plugin’s free version this forum is dedicated to.

    Nevertheless, you can rest assured that it wasn’t removed permanently. Its removal from Flexible Shipping PRO was a part of numerous changes you’ve probably noticed we started to implement not so long ago. According to the feedback we steadily receive from Flexible Shipping users, we realized that many of the PRO subscribers do not use this option at all and on the other hand a lot of Flexible Shipping free users notified us they would like to use it but they do not need the PRO features. That’s why we decided to split the Import/Export option into a separate plugin – Flexible Shipping Import / Export, which both – free and PRO users could use in their shops.

    In order to not to take the feature which was there previously we’ve prepared a special mailing containing the detailed instructions for all current Flexible Shipping PRO subscribers on how to get their own copy of Flexible Shipping Import / Export plugin for free.

    The aforementioned mailing was launched the same day the update was released. If you used the Import/Export functionality to move your setup between the sites as you mentioned in this review I believe you should own the Flexible Shipping PRO subscription since this functionality was available only in the PRO version. It means you also should receive the mailing and you should be instructed on getting the Flexible Shipping Import / Export plugin for free. Once you have it installed you will be able to use all these functionalites the same as before.

    Did you receive that message and have you checked if it maybe fall into spam folder?

    Kind regards,
    Luke

Viewing 1 replies (of 1 total)
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