They refuse to make refund

I have been contacting them for 10 days to fix the technical issue about the two column function that doesn’t work, they just gave me excuse and more excuse that they don’t get the login to my site, however, i sent it to them 3 times and even it is on our email feeds.

I requested a refund as they have a 14-days refund statement on their website. They just refused and then ignore me!

It is totally a crap!!