The support is not enough fast…

  • They offer refund on their website for the pro version and addons, but in reality they never give back your money. Last month I asked refund at the half of the 14 days refund period. Since I have repeated that several times, but they didn’t respond in their support system, so I have to share my story here.
    By the way, after my refund request I sent to them a new client, but it was my other mistake.
    Dear developers, if you want to check my story and solve that, here is my account name in your system: gyurci

    • This topic was modified 5 years, 2 months ago by gyurci.
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  • Plugin Author wpeverest

    (@wpeverest)

    Hi gyurci,

    Sorry for the inconvenience caused. It seems there was some miscommunication between us. We just checked your email and it seems you are asked for the order number for the refund to be processed. Once you provide us the order number our team will proceed with the refund. Please follow up on the email. Sorry for the hassle, our intention is not to lie and sell products. We frequently provide refunds to number of users whose purpose doesn’t meet with the plugin. we hope to resolve this as soon as we can and hope you can update the rating once resolved.

    Thread Starter gyurci

    (@gyurci)

    Dear developers,
    thanks for your help. I’m waiting for the refund because I have already sent my order details.

    Best regards,

    Gyurci

Viewing 2 replies - 1 through 2 (of 2 total)
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