They have torpedoed this plugin

  • I’m a paid Shortpixel subscriber for their image optimization plugin. The regenerate thumbnail plugin was a useful companion plugin, but now they have removed many basic features from the free version and moved them into a “Pro” version for $50/year. I’m sorry, but this is a joke! What were they thinking? I get that there are development costs, but surely this plugin was always just a way to gather customers for the paid image optimization plugins?

    Why would I pay this when other plugins do the same things for free?

    I feel like, at a minimum, there should have been some combined license so that people who are already paying Shortpixel can still get these features. What attracted me to Shortpixel and caused me to leave Imagify was the ecosystem of useful plugins. Image optimizer, thumbnail regenerate, replace media, etc. Everything played nicely together. Now I’ll lose that. Annoying users who never paid them is one thing, but it seems short-sighted to annoy users who are already paying them. It doesn’t make me excited to keep paying them.

    Should I expect them to start charging for Enable Replace Media plugin soon, too?

    Extremely frustrated.

    • This topic was modified 8 months, 3 weeks ago by whistlerdan.
    • This topic was modified 8 months, 3 weeks ago by whistlerdan.
    • This topic was modified 8 months, 3 weeks ago by whistlerdan.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hello @whistlerdan,

    Thank you for taking the time to leave a review and for being a ShortPixel customer!

    To be honest, we haven’t considered the use case of our current ShortPixel paying customers, but we do believe you have a good point. Thank you! Please contact us directly, letting us know about this discussion, and we’ll be happy to give you an RTA PRO license.
    We’re also working on an option so that any paying ShortPixel customer can automatically have access to RTA PRO and other new tools we’re developing.

    As for RTA being “just a way to gather customers for the paid image optimization plugins,” thank you for bringing this up, but that’s not really the case. Historically, our customers had a lot of problems with using other regenerate thumbnail plugins, as they would mess up the metadata for their images, losing the details about images being optimized or not, among other things. This created additional work for us, but most of all for our free or paid customers.
    So RTA is a tool that we developed as a way to help them (and us) save time and effort.

    I totally agree with @whistlerdan. Offering an additional plugin is one thing, but removing the feature from the original that we bought is not ok. And the price is totally over the top. Plus it’s even recurring. One reason I got the Image Optimizer was the LTD. If it was and additional $50 for a reGenerate LTD, I would not mind. Or if it cost some of the Optimizer credits for usage, ok. But $50/year and only 20 sites, no way.

    Plugin Author ShortPixel

    (@shortpixel)

    Hello @lausianne!

    You wrote “but removing the feature from the original that we bought is not ok” – I am not sure what you’re referring to?
    The reGenerate Thumbnails Advanced plugin was and always will be free. So you can’t have bought it, unless you are mistakenly referring to something else?

    Hello @shortpixel,

    Thanks for your reply. As I remember, regeneration used to be part of the Image Optimizer. Maybe I’m mistaken, then I apologize.

    Still I find the pricing way over the top. Especially since there are several plugins cheaper or even for free, that are good enough. I’d still prefer to get this from you, because I am otherwise happy with your products. For a reasonable price. Or a price based on actual usage, like Image Optimizer credits.

    Plugin Author ShortPixel

    (@shortpixel)

    Apology accepted @lausianne! ??
    The option to smart crop and regenerate thumbnails was added to the ShortPixel Image Optmizer last year.

    As for the prices: You can still use RTA for free if you want.
    As for RTA PRO – as previously mentioned to @whistlerdan – if you have a paid plan, contact us on site and we’ll be happy to give you a license ??



Viewing 5 replies - 1 through 5 (of 5 total)
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