Thermal printout only showing lower corner of receipt

  • Good afternoon,

    I have an EPSON TM-m30II thermal printer, and when I click Test Print or print an order, I’m only getting the lower left corner (see below):

    I’ve tried all sorts of custom margins (2mm and 5mm), widths (56mm, 74mm, 80mm) and heights (0mm, 10mm, 40mm), but to no avail.

    Please advise, thank you.

    • This topic was modified 6 months, 1 week ago by kevinbayne.
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  • Plugin Author bizswoop

    (@bizswoop)

    Thank you for providing the details and the screenshot. The EPSON TM-m30II thermal printer is indeed supported by our service. The issue you’re experiencing is likely due to one of two reasons: the settings under our plugin or the printer driver. Please try the following steps to adjust the settings:

    Page Orientation: Portrait
    Custom Margins: 1 mm (Top, Right, Bottom, Left)
    Layout Size: Custom

    • 80 mm Custom Width: 76 mm
    • 58 mm Custom Width: 54 mm
    • Custom Height: 200 mm

    Since you have already tried several configurations, we recommend updating the printer driver. Additionally, ensure that the paper size on the connected computer is defined as either 80 mm or 58 mm, depending on the paper sized being used.

    If you are using macOS as the print host and running the BizPrint app, we also suggest enabling the CUPS Printer Interface for control of layout settings with thermal printers on macOS.

    If you continue to have issues, please open a support ticket at https://getbizprint.com/support/ for our team to further troubleshoot with access to the environments to understand why the alignment is not working as expected.

Viewing 1 replies (of 1 total)
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