“There was an error while accessing Nelio Content’s API.”

Hi!

This shouldn’t occur… Let me look into this and I’ll get back to you shortly!

Hi @maccas83,

I was uploading a new version of our plugin when you opened this support thread. Please, first of all, upgrade to the latest version.

I haven’t found the solution yet – it might take a while. But, assuming the error is where I think it is, you can apply the following temporary fix in the meantime. Please edit includes/utils/nelio-content-core-functions.php; in line 104 you’ll see the following function:

function nc_generate_api_auth_token( $mode = 'regular' ) {

Change the mode from 'regular' to 'skip-errors':

function nc_generate_api_auth_token( $mode = 'skip-errors' ) {

This will prevent our plugin from blocking your WordPress site.

Now I’ll work on the issue itself and I’ll include a proper fix in the next release.

If there’s anything else I can do for you, just let me know.

PS. Also, I’d appreciate if you could contact us by email (customers at nelio software dot com) – it’s easier if we can directly talk to each other about your site settings privately.

Ah no worries. It’s updated and working again. Many thanks

It’s good to know! Anyway, I’ll think about this issue and I’ll change the code so that it doesn’t happen anymore.

Thanks nonetheless for the heads up ??

Hi guys!

Apparently, the SSL certificate of our API wasn’t automatically renewed and therefore it expired. I just uploaded a new version of the plugin that resolves this issue (version 1.2.11), so please upgrade and let me know how it works.

My most sincere apologies,
David