“there was an error saving the subscription.”

  • Resolved reading216

    (@reading216)


    10 months, 1 week ago

    Users sign up for recurring subscription membership. Subscription is created in PayPal and user is charged. But on my site it says “there was an error saving the subscription.”

    When I look at the edit member page, I see their successful order. But the user does not have any subscriptions or membership levels.

    I added the IPN logging in wp-config, this is an email I got from my own sign up when I was testing:


    Logged On: 05/06/2024 14:09:07
Array
(
[payment_cycle] => Monthly
[txn_type] => recurring_payment_profile_created
[last_name] => xxxxxx
[initial_payment_status] => Completed
[next_payment_date] => 03:00:00 Jun 06, 2024 PDT
[residence_country] => US
[initial_payment_amount] => 10.00
[currency_code] => USD
[time_created] => 11:08:58 May 06, 2024 PDT
[verify_sign] => xxxxxx
[period_type] => Regular
[payer_status] => verified
[tax] => 0.00
[payer_email] => [email protected]
[first_name] => xxxxxx
[receiver_email] => xxxxxx
[payer_id] => xxxxxx
[product_type] => 1
[initial_payment_txn_id] => xxxxxx
[shipping] => 0.00
[amount_per_cycle] => 10.00
[profile_status] => Active
[charset] => windows-1252
[notify_version] => 3.9
[amount] => 10.00
[outstanding_balance] => 0.00
[recurring_payment_id] => xxxxxx
[product_name] => Curious at The Brownhoist
[ipn_track_id] => xxxxxx
)

FP!
VERIFIED
Confirmation of profile creation for this recurring payment (xxxxxx).
    • This topic was modified 10 months, 1 week ago by reading216.
    • This topic was modified 10 months, 1 week ago by reading216. Reason: screenshot didnt show
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to Paid Memberships Pro.

    This error is typically thrown when we run the query to record that subscription and that query fails – https://github.com/strangerstudios/paid-memberships-pro/blob/dev/classes/class-pmpro-subscription.php#L1118

    Unfortunately it’s hard to say why this could have happened though. Please check your error logs for any DB errors that may have been logged and let me know?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter reading216

    (@reading216)

    Error log:

    [07-May-2024 18:12:53 UTC] PHP Notice: A feed could not be found at https://www.paidmembershipspro.com/feed/; the status code is 403 and content-type is text/html in /var/www/wptbox/wp-includes/class-simplepie.php on line 1786


    When I clicked to resubmit, now it says:

    A successful Billing Agreement has already been created for this token.

    But still when I check the member info on the admin side, there is no subscription or membership associated.

    Plugin Support Jarryd Long

    (@jarryd-long)

    That error doesn’t relate to anything of ours. Has this only happened for one user? Or have you seen this happen with any others?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter reading216

    (@reading216)

    First occurance:
    3/31/2024

    Order status “review” – nothing in paypal.

    Then, every new member since that date, 12 users so far.

    Is there any way to refresh the connection? Members have active subscriptions in PayPal, but PMP doesn’t see it.

    Thread Starter reading216

    (@reading216)

    Anything?

    Plugin Support Jarryd Long

    (@jarryd-long)

    I’ve been looking into this with the developers on our team, thank you for your patience.

    Has any of your users been able to sign up and not get this error? We suspect that something might be wrong with your subscriptions table in the DB, resulting in that update not working as expected.

    If you can, please login to your database and navigate to the pmpro_subscriptions table and send us a screenshot of the columns that are present?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 6 replies - 1 through 6 (of 6 total)
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