There was an error processing your order. Please check for any charges in your p

Hello @neethamariam05,

Thank you for reaching out and providing a detailed description of the checkout error you’re encountering.

Can you share more details, please? Does it happen for all your orders or just a few? Any specific type of payment gateway or all? Which payment gateways and plugins are you using?

Since you’ve already run the conflict test and the issue persists, the next steps involve a deeper dive into your site’s setup. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!

Hello Rajesh,

Thank you for the replay.

I can’t proceed to next page from checkout with this error. I checked with Payment gateway as Razor Pay and COD. Both facing the same issue. For razor pay we are using
Razorpay for WooCommerce. Now i disable it.

I already run conflict test by disable all the plugins and enable only WooCommerce at that time also i can’t proceed with this error

System Status Report

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Next scheduled: 2024-06-24 07:43:35 +00:00<br>Options: ?<br>Notes: 69<br>Onboarding: - Action Scheduler<br><br>Complete: 335<br>Oldest: 2024-05-24 08:01:16 +0000<br>Newest: 2024-06-24 07:02:22 +0000<br><br>Failed: 15<br>Oldest: 2024-05-17 03:38:12 +0000<br>Newest: 2024-06-21 07:46:05 +0000<br><br>Pending: 4<br>Oldest: 2024-06-24 07:17:22 +0000<br>Newest: 2024-06-24 16:10:37 +0000 Status report information<br><br>Generated at: 2024-06-24 07:08:45 +00:00<br>

Fatal error

2024-06-21T09:11:32+00:00 CRITICAL Uncaught Error: Call to undefined function erios_is_header_builder() in /home/vl3dfag533pk/public_html/wp-content/themes/erios/template-parts/header.php:3 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/template-parts\/header.php”,”line”:3},”backtrace”:[“”,”#0 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(812): require()”,”#1 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#2 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(206): locate_template()”,”#3 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/header.php(14): get_template_part()”,”#4 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(810): require_once(‘\/home\/vl3dfag53…’)”,”#5 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#6 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(48): locate_template()”,”#7 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/page.php(2): get_header()”,”#8 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template-loader.php(106): include(‘\/home\/vl3dfag53…’)”,”#9 \/home\/vl3dfag533pk\/public_html\/wp-blog-header.php(19): require_once(‘\/home\/vl3dfag53…’)”,”#10 \/home\/vl3dfag533pk\/public_html\/index.php(17): require(‘\/home\/vl3dfag53…’)”,”#11 {main}”,”thrown”]}
2024-06-21T09:11:32+00:00 CRITICAL Uncaught Error: Call to undefined function erios_is_header_builder() in /home/vl3dfag533pk/public_html/wp-content/themes/erios/template-parts/header.php:3 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/template-parts\/header.php”,”line”:3},”backtrace”:[“”,”#0 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(812): require()”,”#1 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#2 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(206): locate_template()”,”#3 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/header-404.php(14): get_template_part()”,”#4 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(810): require_once(‘\/home\/vl3dfag53…’)”,”#5 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#6 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(48): locate_template()”,”#7 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/404.php(2): get_header()”,”#8 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template-loader.php(106): include(‘\/home\/vl3dfag53…’)”,”#9 \/home\/vl3dfag533pk\/public_html\/wp-blog-header.php(19): require_once(‘\/home\/vl3dfag53…’)”,”#10 \/home\/vl3dfag533pk\/public_html\/index.php(17): require(‘\/home\/vl3dfag53…’)”,”#11 {main}”,”thrown”]}
2024-06-21T09:12:48+00:00 CRITICAL Uncaught Error: Call to undefined function erios_is_header_builder() in /home/vl3dfag533pk/public_html/wp-content/themes/erios/template-parts/header.php:3 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/template-parts\/header.php”,”line”:3},”backtrace”:[“”,”#0 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(812): require()”,”#1 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#2 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(206): locate_template()”,”#3 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/header.php(14): get_template_part()”,”#4 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(810): require_once(‘\/home\/vl3dfag53…’)”,”#5 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#6 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(48): locate_template()”,”#7 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/page.php(2): get_header()”,”#8 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template-loader.php(106): include(‘\/home\/vl3dfag53…’)”,”#9 \/home\/vl3dfag533pk\/public_html\/wp-blog-header.php(19): require_once(‘\/home\/vl3dfag53…’)”,”#10 \/home\/vl3dfag533pk\/public_html\/index.php(17): require(‘\/home\/vl3dfag53…’)”,”#11 {main}”,”thrown”]}
2024-06-21T09:12:48+00:00 CRITICAL Uncaught Error: Call to undefined function erios_is_header_builder() in /home/vl3dfag533pk/public_html/wp-content/themes/erios/template-parts/header.php:3 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/template-parts\/header.php”,”line”:3},”backtrace”:[“”,”#0 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(812): require()”,”#1 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#2 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(206): locate_template()”,”#3 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/header-404.php(14): get_template_part()”,”#4 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(810): require_once(‘\/home\/vl3dfag53…’)”,”#5 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#6 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(48): locate_template()”,”#7 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/404.php(2): get_header()”,”#8 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template-loader.php(106): include(‘\/home\/vl3dfag53…’)”,”#9 \/home\/vl3dfag533pk\/public_html\/wp-blog-header.php(19): require_once(‘\/home\/vl3dfag53…’)”,”#10 \/home\/vl3dfag533pk\/public_html\/index.php(17): require(‘\/home\/vl3dfag53…’)”,”#11 {main}”,”thrown”]}
2024-06-21T09:13:25+00:00 CRITICAL Uncaught Error: Call to undefined function erios_is_header_builder() in /home/vl3dfag533pk/public_html/wp-content/themes/erios/template-parts/header.php:3 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/template-parts\/header.php”,”line”:3},”backtrace”:[“”,”#0 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(812): require()”,”#1 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#2 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(206): locate_template()”,”#3 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/header.php(14): get_template_part()”,”#4 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(810): require_once(‘\/home\/vl3dfag53…’)”,”#5 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#6 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(48): locate_template()”,”#7 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/page.php(2): get_header()”,”#8 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template-loader.php(106): include(‘\/home\/vl3dfag53…’)”,”#9 \/home\/vl3dfag533pk\/public_html\/wp-blog-header.php(19): require_once(‘\/home\/vl3dfag53…’)”,”#10 \/home\/vl3dfag533pk\/public_html\/index.php(17): require(‘\/home\/vl3dfag53…’)”,”#11 {main}”,”thrown”]}
2024-06-21T09:13:25+00:00 CRITICAL Uncaught Error: Call to undefined function erios_is_header_builder() in /home/vl3dfag533pk/public_html/wp-content/themes/erios/template-parts/header.php:3 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/template-parts\/header.php”,”line”:3},”backtrace”:[“”,”#0 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(812): require()”,”#1 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#2 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(206): locate_template()”,”#3 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/header-404.php(14): get_template_part()”,”#4 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(810): require_once(‘\/home\/vl3dfag53…’)”,”#5 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template.php(745): load_template()”,”#6 \/home\/vl3dfag533pk\/public_html\/wp-includes\/general-template.php(48): locate_template()”,”#7 \/home\/vl3dfag533pk\/public_html\/wp-content\/themes\/erios\/404.php(2): get_header()”,”#8 \/home\/vl3dfag533pk\/public_html\/wp-includes\/template-loader.php(106): include(‘\/home\/vl3dfag53…’)”,”#9 \/home\/vl3dfag533pk\/public_html\/wp-blog-header.php(19): require_once(‘\/home\/vl3dfag53…’)”,”#10 \/home\/vl3dfag533pk\/public_html\/index.php(17): require(‘\/home\/vl3dfag53…’)”,”#11 {main}”,”thrown”]}

Hi ,

Thanks again for getting back to us with further details on this.

I already run conflict test by disable all the plugins and enable only WooCommerce at that time also i can’t proceed with this error

I understand you already tried having only WooCommerce as the active plugin, however, were you able to switch to a default theme like Storefront while running the conflict test?

If you haven’t already, I’d recommend running the conflict test with WooCommerce as the active plugin and Storefront as the default theme.

Let us know if the issue persists.

I tried but now bottom checkout part showing only loader can’t proceed.https://prnt.sc/qsboaPJEZM8y

Hi again @neethamariam05,

Thanks for getting back to us.

I tried but now bottom checkout part showing only loader can’t proceed.https://prnt.sc/qsboaPJEZM8y

Atleast we are now getting a different type of error.

To solve the endless spinning wheel, please try out the steps outlined here.

Let us knpow how it goes.

i tried but same situation…

Thank you for reaching back, clarifying things further @neethamariam05 .

The page I need help with: https://johnsvillage.com/home-1/

I went ahead with visiting this page, and tried to add to Cart the only product I could find there.

There was a spinner endlessly spinning there, also, I’m afraid. The console errors report a slow network. Linked here is a screenshot, for reference.

Just to clarify, how is the site at https://johnsvillage.com/home-1/ set up? Could you please share its System Status Report (SSR), with only the Storefront theme (linked here) and the WooCommerce plugin activated, along with screenshots of the results from the tests recommended here, for us to review?

Moreover, just to note, in the System Status Report (SSR) provided earlier here, it appears the installed theme is a version before supporting the version of the Elementor plugin.

I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

• This reply was modified 8 months, 2 weeks ago by anastas10s. Reason: added URL

SSR

WordPress Environment<br><br>WordPress address (URL): https://johnsvillage.com<br>Site address (URL): https://johnsvillage.com<br>WC Version: 9.0.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.5.4<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.2.19<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.18-MariaDB-cll-lve<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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https://prnt.sc/4GDk-TTjomPG

https://prnt.sc/e8z9oExsX6We

AVAILABLE SCREENSHOT I ATTACHED..PLEASE HELP ME…I AM STUCK WITH THIS ISSUE WITH PAST 2 WEEKS..DO YOU WANT ADMIN CREDENTIALS THEN I READY TO PROVIDE THAT

Thank you for reaching back, with further details on this @neethamariam05 .

Please?never?share (or offer to share) login credentials here. This is a public forum, and for the best interest of your site security, this should never be shared. Just to add, it can result in your account being banned, as seen in the?forum guidelines.

I understand you are still facing issues with your store, and it has been some time already.

Therefore, I’ll go ahead with suggesting a different approach, per the Gordian Knot legend, if I may.

As a first step, we need to establish that the WordPress + WooCommerce core installation is error-free. Then your settings, products, orders, and all other data need to be transferred over.

What I mean by that is that the server installation must meet the?minimum requirements, as detailed here, first. For that, feel free to create a fresh, new, installation, while at the same time making sure it meets the minimum requirements — for peace of mind.

Otherwise, feel free to check out the moving hosts section, linked here.

Now that an error-free WooCommerce site is established (as one can spin-up at https://tastewp.com/, for testing purposes), the next step would be transferring over the data from the currently problematic installation.

The most efficient and reliable approach is to use an automated backup service, which we recommend our own Jetpack VaultPress Backup service. Its benefits are outlined here.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Thank you for reaching out with further details. I appreciate your concern for site security and the reminder about the forum guidelines.

Rest assured, I will not share or offer to share login credentials here. I understand the importance of maintaining security and confidentiality. If you need any specific assistance, please let me know how I can provide the necessary details without compromising security.

Anyway, while i reinstall the theme the spinning issue is solved.The spinning issue solved by adding a CSS

/* Fix issues with jquery overlay blocking checkout button */
.woocommerce .blockUI.blockOverlay {
position: relative!important;
display: none!important;
}

But facing initial issue “There was an error processing your order. Please check for any charges in your payment method and review your?order history?before placing the order again.”

• This reply was modified 8 months, 2 weeks ago by neethamariam05.

Hello neethamariam05

Thank you for your reply.

I appreciate your understand regarding the forum guidlines.

The CSS that you have added is simply hiding the spinner/loading icon.
It does not solve the problem of why it is triggered in the first place.

At this point, it would be best if you could test your site on a different web host or server.
You may check out our hosting partners here?or the?dedicated WordPress web hosts listed here.

Please let me know if you have any questions. ??

Best regards.

I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or?open a new topic.