There was an error processing your order (once again, and again, and again !!!)

We are also starting to see a lot of these errors coming in and orders will fail and sometimes complete after one failure. hoping for some guidance on a fix ?

ERROR:
There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 Order status changed from Pending payment to Failed.

Wwoocommerce Version 9.4.2

WooCommerce PayPal Payments Version 2.9.4

Hello @maciejrzeszutko

I assume that this problem is related to orders processed through Advanced Card Processing?

Recently we have identified that when JavaScript is not enabled on the checkout page, ACDC payments can be affected. This is unintended behavior, as ACDC should work independently of the smart buttons.

As a temporary workaround, we recommend enabling Smart Button Locations (under the Standard Payments tab) on the Classic Checkout or Express Checkout page, depending on your current setup. This should resolve the issue until we implement a more permanent fix.

If this workaround does not resolve the problem, please let us know. There is a possibility that, despite enabling the buttons, they might not appear due to conflicts with a third-party plugin or theme.

In that case, we will work with you to investigate the issue further.

Kind Regards,
Krystian

I also encountered the same problem, and I set the position to enable the smart button. There was no problem with paypal payment, but there was an error when I paid with a credit card

Hello @wdskdl123

It’s important to determine whether the issue with Advanced Card Processing still persists, even though the PayPal button is visible. Based on our tests, this issue should no longer occur. We expect a fix package for this to be available soon, hopefully later today or tomorrow.

If you’re still experiencing issues with the gateway, please create your own thread or reach out to us privately. You can request support here: Request Support. Please ensure to include this thread’s URL in your ticket for reference.

Let me know if you need further assistance.

Kind Regards,

Krystian

Hello @maciejrzeszutko & @wdskdl123

We wanted to inform you that we’ve recently addressed the issue you reported with Advanced Card Processing not functioning correctly on your checkout page. We have implemented a fix, and you can download the updated package here: https://drive.google.com/uc?id=1xgt-DHIg0zxKeVGzosTq5GG5twjoaHuO

Please install it as you would any other plugin. This package includes the latest release along with the necessary fix. Additionally, this patch will be included in the next official release, which is scheduled for next week.

Should you encounter any further issues, please don’t hesitate to reach out to us. We’re happy to assist.

Kind regards,
Krystian

Hello @inpsydekrystian

I’m also seeing the error the others have expressed in all orders. I’m a little hesitant to upload the files you recommended as it isn’t an official release. Is there any difference between the file you uploaded and the plugin update? Do you know when the new update will be deployed?

Thanks in advance.

Hello @vangjv

I understand your concerns. The official pre-release version of the plugin can be found here: 2.9.5-rc1.

Kind regards,
Krystian