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Resolved

(@corinesmith)

Upon checking out, we’re getting this error on the Checkout screen after submitting for payment:

There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.

I have Googled for solutions to this error and there seems to be no concrete solution. I have been troubleshooting for hours now and the only conclusion that I can come up with is there’s something going on with WooCommerce (maybe WooCommerce Square).

Payments are going through successfully AND all of the emails are being received. I think we can rule out SMTP issues. I have also tried all and a combination of the following:

Deactivating all unnecessary plugins
Updating all plugins
Downgrading plugins
Switching themes
Updating the theme
Downgrading the theme
Updating WordPress core
Downgrading WordPress core
Downgrading to PHP 7.4

The website is using:

Hello Elementor theme
Elementor Pro
Events Calendar Pro
Events Tickets Plus
WooCommerce & WooCommerce Square

We are using the Events Calendar/Tickets Plus to sell tickets to events and WooCommerce Square is used to checkout/process the payment. You can recreate the error by going to an event with paid tickets, get tickets, and then check out. This is a staging site with the Square sandbox set up, so you can use Square’s sandbox payment methods to checkout. FYI, this error occurs on both sandbox and production.

I also have a debug log going, and these are some of the errors that I’m seeing that have lead me to believe this is a WooCommerce/WooCommerce Square issue:

[23-Sep-2024 18:03:54 UTC] PHP Deprecated: Creation of dynamic property Automattic\WooCommerce\Admin\Overrides\Order::$payment_total is deprecated in /nas/content/live/talentfirs1stg/wp-content/plugins/woocommerce-square/includes/Framework/PaymentGateway/Payment_Gateway.php on line 1629
[23-Sep-2024 18:03:54 UTC] PHP Deprecated: Creation of dynamic property Automattic\WooCommerce\Admin\Overrides\Order::$payment is deprecated in /nas/content/live/talentfirs1stg/wp-content/plugins/woocommerce-square/includes/Framework/PaymentGateway/Payment_Gateway.php on line 1640

[23-Sep-2024 18:03:54 UTC] PHP Deprecated: Creation of dynamic property Automattic\WooCommerce\Admin\Overrides\Order::$description is deprecated in /nas/content/live/talentfirs1stg/wp-content/plugins/woocommerce-square/includes/Framework/PaymentGateway/Payment_Gateway.php on line 1646

[23-Sep-2024 18:03:54 UTC] PHP Deprecated: Creation of dynamic property Automattic\WooCommerce\Admin\Overrides\Order::$unique_transaction_ref is deprecated in /nas/content/live/talentfirs1stg/wp-content/plugins/woocommerce-square/includes/Gateway.php on line 1137

[23-Sep-2024 18:03:54 UTC] PHP Deprecated: Creation of dynamic property Automattic\WooCommerce\Admin\Overrides\Order::$square_customer_id is deprecated in /nas/content/live/talentfirs1stg/wp-content/plugins/woocommerce-square/includes/Gateway.php on line 345

[23-Sep-2024 18:03:54 UTC] PHP Deprecated: Creation of dynamic property Automattic\WooCommerce\Admin\Overrides\Order::$square_order_id is deprecated in /nas/content/live/talentfirs1stg/wp-content/plugins/woocommerce-square/includes/Gateway.php on line 346

[23-Sep-2024 18:03:54 UTC] PHP Deprecated: Creation of dynamic property Automattic\WooCommerce\Admin\Overrides\Order::$square_version is deprecated in /nas/content/live/talentfirs1stg/wp-content/plugins/woocommerce-square/includes/Gateway.php on line 347

Here is the latest report from WooCommerce status. Again, I’ve tried a plethora of settings, this is just where I left off and I can change things to whatever if you think it’ll make a difference.

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.3.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: ? 6.6.1 - There is a newer version of WordPress available (6.6.2)
WP Multisite: ?
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33.6
PHP Post Max Size: 256 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 8.0.37-29
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

acf-field: 37
acf-field-group: 16
attachment: 1092
ceo-council-material: 5
custom_css: 1
e-landing-page: 1
elementor_library: 121
elementor_snippet: 4
mailpoet_page: 1
nav_menu_item: 77
page: 65
playbook: 38
post: 339
product: 9
publication: 19
revision: 30
search-filter-widget: 15
shop_coupon: 17
shop_order: 93
staff-bio: 39
testimonial: 10
ticket-meta-fieldset: 4
toolkit: 56
tribe_events: 17
tribe_organizer: 3
tribe_rsvp_attendees: 269
tribe_rsvp_tickets: 17
tribe_venue: 12
tribe_wooticket: 153
wp_navigation: 1
wp_template: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Gravity Forms: by Gravity Forms – 2.8.17
Elementor Addon Elements: by WPVibes – 1.13.8
Advanced Custom Fields: by WP Engine – 6.3.6
Classic Editor: by WordPress Contributors – 1.6.4
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 3.6.5.1
Custom Post Type UI: by WebDevStudios – 1.17.1
Dynamic Visibility for Elementor: by Dynamic.ooo – 5.0.13
Elementor: by Elementor.com – 3.24.4
Essential Addons for Elementor: by WPDeveloper – 6.0.5
Event Tickets Plus: by The Events Calendar – 6.0.3
Event Tickets: by The Events Calendar – 5.13.3.1
Font Awesome: by Font Awesome – 4.5.0
MailPoet: by MailPoet – 5.2.1
Search Exclude: by QuadLayers – 2.1.5
Search & Filter - Elementor Extension: by Code Amp – 1.3.0
Search & Filter Pro: by Code Amp – 2.5.17
WooCommerce Square: by WooCommerce – 4.8.0
WooCommerce: by Automattic – 9.3.2
Classic Widgets: by WordPress Contributors – 0.3
The Events Calendar: by The Events Calendar – 6.6.4.2
Classic Editor: by WordPress Contributors – 1.6.4
Elementor: by Elementor.com – 3.24.4
Elementor Pro: by Elementor.com – 3.19.3
Event Tickets: by The Events Calendar – 5.13.3.1
The Events Calendar Pro: by The Events Calendar – 7.0.0
WP Debugging: by Andy Fragen – 2.11.24
Debug Bar: by wordpressdotorg – 1.1.6
WP Rollback: by WP Rollback – 2.0.7
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.6

### Inactive Plugins (7) ###

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.1.0
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6
podcast player: by vedathemes – 7.4.2
Redirection: by John Godley – 5.5.0
Smart Slider 3 Pro: by Nextend – 3.5.1.23
WooPayments: by WooCommerce – 8.2.1
Yoast SEO: by Team Yoast – 23.4

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (5) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.3.1
WP Engine Seamless Login Plugin: by WP Engine – 1.6.1
WP Engine Security Auditor: by wpengine – 1.1.1
WP Engine System: by WP Engine – 5.0.1

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 43 KB

### WC Pages ###

Shop base: ? Page not set
Cart: #1809 - /cart/ -  Contains the woocommerce/cart block
Checkout: #1810 - /checkout/ -  Contains the woocommerce/checkout block
My account: ? Page not set
Terms and conditions: ? Page not set

### Theme ###

Name: Hello Elementor Child
Version: 2.0.0
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 3.1.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: –

### MailPoet ###

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://talentfirs1stg.wpenginepowered.com?mailpoet_router&endpoint=cron_daemon&action=ping

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-09-23 20:39:25 -04:00
Options: ?
Notes: 92
Onboarding: completed

### Action Scheduler ###

Complete: 11,643
Oldest: 2024-08-23 20:01:01 -0400
Newest: 2024-09-23 14:48:59 -0400

Pending: 2
Oldest: 2024-09-23 14:50:59 -0400
Newest: 2024-09-24 09:35:42 -0400


### Status report information ###

Generated at: 2024-09-23 14:49:11 -04:00

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Support Shameem R. a11n
(@shameemreza)

1 month, 4 weeks ago
Hi @corinesmith

I appreciate your detailed explanation of the issue you’re encountering, as well as the steps you’ve taken to troubleshoot.

Payments are going through successfully AND all of the emails are being received. I think we can rule out SMTP issues.

To ensure we are on the same page, can you tell me if the customer got the mail notification or if the admin only received it? To see if the SMTP issue is still there, could you kindly install and configure the WP Mail SMTP and see if there’s any change?

If this makes no difference, you can run a conflict test to help you identify the cause of the issue.
- Temporarily switch your theme to Storefront or Twenty Twenty-Four
- Disable all plugins except for WooCommerce And Square or the payment method plugin.
- Repeat the action that is causing the problem
If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To determine which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Also, the log you’ve shared indicates a deprecated message, which doesn’t seem related to the issue you’re experiencing.

I hope this helps! Please let us know how it goes or if you need further assistance.

Viewing 1 replies (of 1 total)

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