There was an error processing your order.

  • Resolved avfadagio

    (@avfadagio)


    3 months ago

    I recently updated my hosting site at GoDaddy to use php 8.1. After doing some testing, I noticed I get this error when trying to order from my site.

    “There was an error processing your order. Please check for any charges in your payment method and review your?order history?before placing the order again.”

    I immediately reverted back to php 7.4 and the error does not occur.

    I’d like to use the latest php version, but I need everything to work obviously. Is there a fix for this?

    Thanks.

    Plugins:

    Anti-Spam by CleanTalkVersion 6.47 by СleanTalk – Anti-Spam Protection <[email protected]> | Auto-updates disabledContact Form 7Version 6.0.2 by Takayuki Miyoshi | Auto-updates disableddflipVersion 1.5.18 by Deepak Ghimire | Auto-updates disabledDisable CommentsVersion 2.4.6 by WPDeveloper | Auto-updates disabledDiscount Rules CoreVersion 2.6.6 by Flycart | Auto-updates disabledEasy TestimonialsVersion 3.9.5 by Gold Plugins | Auto-updates disabledEasy Updates ManagerVersion 9.0.19 by Easy Updates Manager Team | Auto-updates disabledEnable Media ReplaceVersion 4.1.5 by ShortPixel | Auto-updates disabledEnhanced Text WidgetVersion 1.6.7 by Clever Widgets | Auto-updates disabledEnvato MarketVersion 2.0.12 by Envato | Auto-updates disabledFrame BusterVersion 1.1.2 by Nicholas Z. Cardot – Dustin W. Stout – Jason T. Wiser | Auto-updates disabledGoogle Analytics for WordPress by MonsterInsightsVersion 9.2.4 by MonsterInsights | Auto-updates disabledHide Categories and Products for WoocommerceVersion 1.2.10 by N.O.U.S. Open Useful and Simple | Auto-updates disabledIgnore CodeVersion 1.0 by Matt Saul | Auto-updates disabledLightStart – Maintenance Mode, Coming Soon and Landing Page BuilderVersion 2.6.15 by Themeisle | Auto-updates disabledLightweight Grid ColumnsVersion 1.0 by Tom Usborne | Auto-updates disabledLogin IP & Country RestrictionVersion 6.6.0 by Iulia Cazan | Auto-updates disabledMC4WP: Mailchimp for WordPressVersion 4.9.20 by ibericode | Auto-updates disabledMyRewardsVersion 5.4.6 by Long Watch Studio | Auto-updates disabledOffice 365 for Post SMTP ExtensionVersion 1.2 by Post SMTP | Auto-updates disabledPDF EmbedderVersion 4.8.2 by PDF Embedder | Auto-updates disabledPost SMTPVersion 2.9.14 by Post SMTP | Auto-updates disabledProduct Sales Report for WooCommerceVersion 1.5.6 by WP Zone | Auto-updates disabledQuery MonitorVersion 3.17.0 by John Blackbourn | Auto-updates disabledReally Simple SecurityVersion 9.1.4 by Really Simple Security | Auto-updates disabledRegenerate ThumbnailsVersion 3.1.6 by Alex Mills (Viper007Bond) | Auto-updates disabledStop User EnumerationVersion 1.6.3 by Fullworks | Auto-updates disabledThe SEO FrameworkVersion 5.1.2 by The SEO Framework Team | Auto-updates disabledUltimate FAQ Accordion PluginVersion 2.3.1 by Etoile Web Design | Auto-updates disabledWaterMark PDF for WooCommerceVersion 3.5.1 by Little Package | Auto-updates disabledWhere Did You Hear About Us Checkout Field for WooCommerceVersion 1.3.3 by Wooassist | Auto-updates disabledWidget for Social Page FeedsVersion 6.4 by Milap Patel | Auto-updates disabledWooCommerceVersion 9.5.1 by Automattic | Auto-updates disabledWooCommerce – Gift CardsVersion 2.6.5 by WP Ronin | Auto-updates disabledWooCommerce PayPal PaymentsVersion 2.9.5 by WooCommerce | Auto-updates disabledWooCommerce Product Table LiteVersion 3.9.4 by WC Product Table | Auto-updates disabledWoo Quick ViewVersion 1.1.1 by Arshid | Auto-updates disabledWP-Optimize – Clean, Compress, CacheVersion 3.8.0 by TeamUpdraft, DavidAnderson | Auto-updates disabledWP Fastest CacheVersion 1.3.3 by Emre Vona | Auto-updates disabledWPForms LiteVersion 1.9.2.3 by WPForms | Auto-updates disabledWPS Hide LoginVersion 1.9.17.1 by WPServeur, NicolasKulka, wpformation | Auto-updates disabledWPS Limit LoginVersion 1.5.9.1 by WPServeur, NicolasKulka, wpformation | Auto-updates disabledWP STAGING WordPress Backup Plugin – Backup Duplicator & MigrationVersion 3.9.4 by WP-STAGING, WPStagingBackup | Auto-updates disabled

    Server Info

    Server architectureLinux 4.18.0-553.27.1.lve.el8.x86_64 x86_64Web serverApachePHP version7.4.33 (Supports 64bit values)PHP SAPIlitespeedPHP max input variables1000PHP time limit5000PHP memory limit512MMax input time-1Upload max filesize1GPHP post max size128McURL version8.9.1 OpenSSL/1.1.1wIs SUHOSIN installed?NoIs the Imagick library available?YesAre pretty permalinks supported?Yes.htaccess rulesCustom rules have been added to your .htaccess file.Current time2024-12-23T05:53:41+00:00Current UTC timeMonday, 23-Dec-24 05:53:41 UTCCurrent Server time2024-12-23T00:53:40-05:00

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello avfadagio,

    Thank you for contacting WooCommerce support.

    I understand you’re encountering an error when trying to place orders after upgrading to PHP 8.1, but the issue disappears when reverting to PHP 7.4.

    I recommend using PHP 8.1 or higher for optimal performance and security.
    The error may stem from a plugin or theme conflict.

    To troubleshoot, deactivate all plugins, switch to a default theme like Twenty Twenty-Four, and then upgrade to PHP 8.1 to see if the issue persists.

    To assist further, please share your site’s System Status Report.
    You can find it under WooCommerce > Status. Select Get system report and then click Copy for support to share it with me.

    Looking forward to your response. ??

    Thread Starter avfadagio

    (@avfadagio)

    Thanks for the response. Because this is a live site, I will need do testing ‘after hours’, so it will take me some time to check. I do have a staging site, but it is on the same server so if I change php for staging my active site changes as well. I will keep you informed.

    Here is the WooCommerce status report.

    WordPress Environment<br><br>WordPress address (URL): https://floetermusic.com<br>Site address (URL): https://floetermusic.com<br>WC Version: 9.5.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 5000<br>PHP Max Input Vars: 1000<br>cURL Version: 8.9.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.6.20-MariaDB-cll-lve<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.5.1<br>WC Database Prefix: aJG0fk_<br>Total Database Size: 285.72MB<br>Database Data Size: 189.87MB<br>Database Index Size: 95.85MB<br>aJG0fk_woocommerce_sessions: Data: 13.98MB + Index: 0.39MB + Engine MyISAM<br>aJG0fk_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_woocommerce_downloadable_product_permissions: Data: 0.10MB + Index: 0.14MB + Engine MyISAM<br>aJG0fk_woocommerce_order_items: Data: 0.65MB + Index: 0.36MB + Engine MyISAM<br>aJG0fk_woocommerce_order_itemmeta: Data: 6.51MB + Index: 3.09MB + Engine MyISAM<br>aJG0fk_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>aJG0fk_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 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InnoDB<br>aJG0fk_hsa_plugin: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>aJG0fk_lws_wr_achieved_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_lws_wr_historic: Data: 0.22MB + Index: 0.07MB + Engine MyISAM<br>aJG0fk_options: Data: 7.28MB + Index: 0.20MB + Engine InnoDB<br>aJG0fk_postmeta: Data: 14.52MB + Index: 12.03MB + Engine InnoDB<br>aJG0fk_posts: Data: 4.52MB + Index: 0.72MB + Engine InnoDB<br>aJG0fk_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>aJG0fk_post_smtp_logs: Data: 4.02MB + Index: 0.00MB + Engine InnoDB<br>aJG0fk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>aJG0fk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>aJG0fk_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>aJG0fk_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>aJG0fk_tm_taskmeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>aJG0fk_tm_tasks: Data: 0.01MB + 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MyISAM<br>aJG0fk_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>aJG0fk_wc_order_product_lookup: Data: 0.72MB + Index: 0.63MB + Engine MyISAM<br>aJG0fk_wc_order_stats: Data: 0.23MB + Index: 0.14MB + Engine MyISAM<br>aJG0fk_wc_order_tax_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM<br>aJG0fk_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>aJG0fk_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>aJG0fk_wc_product_meta_lookup: Data: 0.01MB + Index: 0.04MB + Engine MyISAM<br>aJG0fk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>aJG0fk_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>aJG0fk_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>aJG0fk_wdr_order_item_discounts: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>aJG0fk_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>aJG0fk_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>aJG0fk_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>aJG0fk_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>aJG0fk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>aJG0fk_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>aJG0fk_wpo_404_detector: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>aJG0fk_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_actionscheduler_actions: Data: 0.09MB + Index: 0.05MB + Engine MyISAM<br>wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpstg0_actionscheduler_logs: Data: 0.05MB + Index: 0.05MB + Engine MyISAM<br>wpstg0_aioseo_cache: Data: 0.03MB + Index: 0.03MB + Engine 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Active Plugins (43)<br><br>The SEO Framework: by The SEO Framework Team – 5.1.2<br>Anti-Spam by CleanTalk: by СleanTalk - Anti-Spam Protection – 6.47<br>Contact Form 7: by Takayuki Miyoshi – 6.0.2<br>dflip: by Deepak Ghimire – 1.5.18<br>Disable Comments: by WPDeveloper – 2.4.6<br>Easy Testimonials: by Gold Plugins – 3.9.5<br>Enable Media Replace: by ShortPixel – 4.1.5<br>Enhanced Text Widget: by Clever Widgets – 1.6.7<br>Envato Market: by Envato – 2.0.12<br>Widget for Social Page Feeds: by Milap Patel – 6.4<br>Frame Buster: by Nicholas Z. Cardot - Dustin W. Stout - Jason T. Wiser – 1.1.2<br>WooCommerce - Gift Cards: by WP Ronin – 2.6.5<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.4<br>Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.10<br>Ignore Code: by Matt Saul – 1.0<br>Lightweight Grid Columns: by Tom Usborne – 1.0<br>Login IP & Country Restriction: by Iulia Cazan – 6.6.0<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.20<br>PDF Embedder: by PDF Embedder – 4.8.2<br>Office 365 for Post SMTP Extension: by Post SMTP – 1.2<br>Post SMTP: by Post SMTP – 2.9.14<br>Product Sales Report for WooCommerce: by WP Zone – 1.5.6<br>Query Monitor: by John Blackbourn – 3.17.0<br>Really Simple Security: by Really Simple Security – 9.1.4<br>Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6<br>Stop User Enumeration: by Fullworks – 1.6.3<br>Easy Updates Manager: by Easy Updates Manager Team – 9.0.19<br>Ultimate FAQ Accordion Plugin: by Etoile Web Design – 2.3.1<br>WaterMark PDF for WooCommerce: by Little Package – 3.5.1<br>Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.3.3<br>WooCommerce Product Table Lite: by WC Product Table – 3.9.4<br>Discount Rules Core: by Flycart – 2.6.6<br>Woo Quick View: by Arshid – 1.1.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.5<br>WooCommerce: by Automattic – 9.5.1<br>MyRewards: by Long Watch Studio – 5.4.6<br>WP Fastest Cache: by Emre Vona – 1.3.3<br>LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.15<br>WP-Optimize - Clean, Compress, Cache: by TeamUpdraft<br>DavidAnderson – 3.8.0<br><br>WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration: by WP-STAGING<br>WPStagingBackup – 3.9.4<br><br>WPForms Lite: by WPForms – 1.9.2.3<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.17.1<br><br>WPS Limit Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.5.9.1 Inactive Plugins (5)<br><br>All in One SEO: by All in One SEO Team – 4.7.7<br>Democracy Poll: by Kama – 6.0.3<br>Horizontal scrolling announcement: by Gopi Ramasamy<br>juliencayzac – 9.2<br><br>OptinMonster: by OptinMonster Popup Builder Team – 2.16.13<br>UserFeedback Lite: by UserFeedback Team – 1.3.0 Dropin Plugins ()<br><br>db.php: Query Monitor Database Class (Drop-in) Must Use Plugins (2)<br><br>installatron_hide_status_test.php: by –<br>WP STAGING Optimizer: by WP STAGING – 1.5.4 Settings<br><br>Legacy API Enabled: –<br>Force SSL: ?<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 2 MB WC Pages<br><br>Shop base: #7 - /shop/<br>Cart: #8 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #9 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #10 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Business Growth<br>Version: pro 1.1<br>Author URL: https://www.gracethemes.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ? Templates<br><br>Archive Template: Your theme has a woocommerce.php file<br>you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.<br><br>Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2024-12-24 01:56:35 -05:00<br>Options: ?<br>Notes: 221<br>Onboarding: completed Action Scheduler<br><br>Complete: 426<br>Oldest: 2024-11-22 15:58:06 +0000<br>Newest: 2024-12-23 11:01:37 +0000<br><br>Failed: 24<br>Oldest: 2023-03-01 05:09:01 +0000<br>Newest: 2024-03-16 15:44:32 +0000<br><br>Pending: 9<br>Oldest: 2024-12-23 23:17:25 +0000<br>Newest: 2024-12-30 06:22:20 +0000 Status report information<br><br>Generated at: 2024-12-23 10:40:04 -05:00<br>
    Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @avfadagio

    Thanks for sharing the details and the system status report (SSR). It’s great to see you have a staging site, that’s the perfect place to test. Since the issue arises after switching to PHP 8.1, we’ll want to isolate the cause to either a theme or plugin.

    Given PHP 8.1’s stricter rules, some code that worked fine in PHP 7.4.33 (which is the current version you’re using from the SSR) may trigger errors now. For your convenience, here’s a step-by-step guide to test for conflicts for your specific case:

    1. On your staging site, update all plugins and themes to their latest versions. Developers often release updates to ensure compatibility with the latest PHP versions.
    2. Once everything’s up to date, switch to PHP 8.1 again on the staging site.
    3. Disable all plugins except WooCommerce and switch to a default WordPress theme (if available, like Twenty Twenty-Four).
    4. Test your checkout process. If the error’s gone, it suggests a plugin or theme issue.
    5. To find the culprit, switch back to your regular theme. If the error returns, the theme is likely the issue.
    6. If the theme isn’t the problem, reactivate plugins one by one, testing after each until the error reappears. That’s your likely offender.

    Note that once you identify the plugin or theme causing the issue, check their support forums or contact the developers for assistance, they may already have a solution or patch.

    Keep us updated on your progress.

    Thread Starter avfadagio

    (@avfadagio)

    Just wanted to update you on what I found. I am using a Woocommerce Gift Card plugin by WPRonin. This seems to be the culprit. The plugin also no longer seems to be supported, which I did not realize until now. I can’t find how to contact him. I guess I will be looking for a replacement gift card plugin.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for the update! It’s good to hear you’ve identified the source of the issue. If the plugin is no longer supported, finding a replacement is definitely a wise decision to ensure compatibility and ongoing updates for your site.

    There are several alternative gift card plugins available for WooCommerce that you might want to consider. Here are a few popular options:

    1. WooCommerce Gift Cards by WooCommerce
      • This is an official plugin from WooCommerce, offering robust functionality and regular updates.
    2. YITH WooCommerce Gift Cards
      • A feature-rich and well-supported plugin with both free and premium versions.

    Before choosing a replacement, I recommend checking the plugin reviews, support availability, and compatibility with your existing setup.

    Thank you

    Thread Starter avfadagio

    (@avfadagio)

    I’m marking this as solved. Thanks again for your quick help and advice.

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