There was an error processing the payment: There was a problem processing the pa

  • Resolved paulcreatordigitalcomau

    (@paulcreatordigitalcomau)


    10 months, 1 week ago

    ====Stripe Version: 8.2.0==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_methods/ ====End Log==== 2024-05-21T05:36:05+00:00 Debug ====Stripe Version: 8.2.0==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Error: The information for creating and confirming the intent is missing the following data: payment_method. ====End Log====

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @paulcreatordigitalcomau,

    This error could be related to a third-party code conflicting with Stripe’s new Checkout Experience. As a quick test, can you try using the Legacy checkout experience and see if this issue persists? You can make the change on your Stripe settings by following this guide: https://woocommerce.com/document/stripe/admin-experience/new-checkout-experience/#enabling (make sure to pick Legacy instead, though).

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!
    -OP

    Thread Starter paulcreatordigitalcomau

    (@paulcreatordigitalcomau)

    Thanks, where can i email you the information requested?

    Thread Starter paulcreatordigitalcomau

    (@paulcreatordigitalcomau)

    swapping to legacy shows the form… but the fields cannot be altered and the js error below persists:

    Uncaught TypeError: Cannot read properties of undefined (reading ‘defaults’)
    at HTMLDocument. (checkout.min.js?ver=8.9.1:1:81)
    at j (main.min.js?ver=17.41:239:27412)
    at Object.fireWith as resolveWith
    at Function.ready (main.min.js?ver=17.41:239:30075)
    at HTMLDocument.J (main.min.js?ver=17.41:239:30443)

    nb: main.min.js is my theme js file

    Thread Starter paulcreatordigitalcomau

    (@paulcreatordigitalcomau)

    found and fixed…my main.min.js file was importing jQuery again.

    Thanks

    Hey, @paulcreatordigitalcomau!

    We are glad you were able to fix the issue!

    Thank you for sharing the solution here and contributing to the WooCommerce Community. This might help other users in the future.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)
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