Hi @tallsam ,
Thanks for reaching out!
It sounds like you’re running into a payment issue on your WooCommerce store, where you’re seeing the error: There was an error processing the payment. This can happen for various reasons, like temporary network hiccups, Stripe’s servers being unavailable, or even something in your server’s configuration. It’s great that you’ve already tried deactivating plugins and adjusting PHP settings—those are excellent troubleshooting steps.
There’s a known issue from an earlier version of the Stripe plugin related to intent changes for specific payment methods like Alipay (you can check this thread: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2939).
Can you confirm if this might apply to your setup? Also, were there any recent changes made to your site before this error started appearing?
When I checked your site, I couldn’t reproduce the issue on my end. Does the error occur when you try to process an order after entering card details, or does it show up right on the checkout page? Alternatively, are you seeing the error noted in the Order Notes section?
Here are a few steps to try:
- Make sure you’re using the latest version of the WooCommerce and WooCommerce Stripe Payment Gateway plugin. Updates often include bug fixes and improvements.
- Check that your server’s firewall or security software isn’t blocking outgoing connections to Stripe’s API endpoints.
- Ensure your server is running up-to-date versions of cURL and OpenSSL. Outdated versions can interfere with secure API communication.
It might also help to contact your hosting provider to confirm there aren’t any server-level restrictions or issues affecting outgoing connections to Stripe. While you’re at it, ask for server error logs—they can provide more details about what’s happening.
To help us better understand your setup, could you share your current System Status Report? You can find it in your WooCommerce dashboard by navigating to WooCommerce > Status. From there, click Get system report and then Copy for support.
If there are any fatal error logs, you can find those under WooCommerce > Status > Logs. Feel free to share these logs by pasting them into a code block in your reply or by uploading them to pastebin.com and sharing the link with us.
Let us know once you have this information, and we’ll do our best to help!
