There was an error loading Google Merchant Center contact information

  • Resolved mwerd

    (@mwerd)


    10 months, 2 weeks ago

    Hi,

    I have a problem with configure plugin.

    On 3 step I have a message:

    There was an error loading Google Merchant Center contact information

    Where is a problem?

    When I click on “Claim overwrite” I have:

    ResponseRequest: POST /wc/gla/mc/accounts/claim-overwrite Status: 400 Response: { “message”: “Attempting invalid claim overwrite.”, “id”: 5319085967 }

    • This topic was modified 10 months, 2 weeks ago by mwerd.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mwerd,

    Thank you for contacting WooCommerce support.

    Based on the details you’ve provided, it seems that there is an error when attempting to load the Google Merchant Center contact information during the setup process, and again when you try to claim overwrite.

    To start, it would be very helpful if you could provide the following:

    1. System Status Report: Navigate to WooCommerce > Status on your admin dashboard. There, select "Get system report" and then "Copy for support". You can paste the report in your response here. This will give us a comprehensive overview of your site’s environment and any potential conflicts or issues.

    2. Error Log: Share a copy of the fatal error log. You can find this under WooCommerce > System Status > Logs. This log will help us identify any underlying problems that could be related to the errors you are experiencing.

    With this information, we will be better able to investigate and understand what might be causing this issue on your site.

    Looking forward to your response. ??
    Best regards.

    arksglobal

    (@arksglobal)

    According to the plugin documentation, this error occurs when access to xmlrpc.php is blocked. Which many webhosts are doing now due to security concerns, as this method of communicating with a WordPress site is now considered ‘outdated’ and vulnerable to external attack.

    https://woo.com/document/google-listings-and-ads/#section-29

Viewing 2 replies - 1 through 2 (of 2 total)
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