• Resolved mohib007

    (@mohib007)


    I have installed your plugin, but getting Authentication error for Google ADs also Google ADs listing keep loading as shown in below screenshot.

    https://i.ibb.co/D4QqMHF/image.png

    There are not Fatal error logs as in screenshot below

    https://i.ibb.co/SttJHBk/image.png

    Below are the System Log details

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://therenaissancemarket.com<br>Site address (URL): https://therenaissancemarket.com<br>WC Version: 9.3.3<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.30<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 900<br>PHP Max Input Vars: 1000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.19-MariaDB<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: wp_<br>Total Database Size: 453.26MB<br>Database Data Size: 388.74MB<br>Database Index Size: 64.52MB<br>wp_woocommerce_sessions: Data: 4.02MB + Index: 0.14MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lumise_bugs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lumise_categories: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lumise_categories_reference: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>lumise_cliparts: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>lumise_designs: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>lumise_fonts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lumise_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lumise_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lumise_languages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lumise_orders: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lumise_order_products: Data: 0.06MB + Index: 0.08MB + Engine InnoDB<br>lumise_printings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lumise_products: Data: 0.05MB + Index: 0.08MB + Engine InnoDB<br>lumise_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>lumise_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lumise_shapes: Data: 0.22MB + Index: 0.03MB + Engine InnoDB<br>lumise_shares: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>lumise_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lumise_tags_reference: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lumise_templates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 33.19MB + Index: 22.28MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 13.13MB + Index: 12.06MB + Engine InnoDB<br>wp_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_automatewoo_customers: Data: 0.02MB + Index: 0.09MB + Engine 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Index: 0.03MB + Engine InnoDB<br>wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB<br>wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_haru_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_iconic_woothumbs_cache: Data: 135.56MB + Index: 0.00MB + Engine InnoDB<br>wp_jetpack_sync_queue: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>wp_layerslider: Data: 1.28MB + Index: 0.00MB + Engine InnoDB<br>wp_layerslider_drafts: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>wp_layerslider_revisions: Data: 10.02MB + Index: 0.00MB + Engine InnoDB<br>wp_ldppp_likes_dislikes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_ldppp_ratings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_scheduled_tasks: Data: 0.08MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB<br>wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 50.39MB + Index: 0.34MB + Engine InnoDB<br>wp_pay_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pay_option_subs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pay_processing: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_pay_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_postmeta: Data: 88.59MB + Index: 15.63MB + Engine InnoDB<br>wp_posts: Data: 37.42MB + Index: 6.92MB + Engine InnoDB<br>wp_prolike: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_rank_math_analytics_inspections: Data: 2.20MB + Index: 0.11MB + Engine 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1<br>wp_navigation: 1<br>wp_template: 2<br>wpcode: 3<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (45) ###<br><br>Redux Framework: by Team Redux – 4.4.18<br>LayerSlider: by Kreatura Media – 7.9.8<br>AMP: by AMP Project Contributors – 2.5.4<br>Analytify Dashboard Widget: by Analytify – 5.2.0<br>Autocomplete Address for WooCommerce: by Fernando Acosta – 1.3.2<br>AutomateWoo: by WooCommerce – 6.0.33 (update to version 6.1.0 is available)<br>Elementor Pro: by Elementor.com – 3.23.3<br>Elementor: by Elementor.com – 3.23.4<br>Payment Gateway Plugin for PayPal WooCommerce ( Free ): by WebToffee – 1.8.6<br>Facebook for WooCommerce: by Facebook – 3.2.10<br>Flexible Shipping PRO: by Octolize – 2.18.4<br>Flexible Shipping: by Octolize – 4.25.8<br>Google for WooCommerce: by WooCommerce – 2.8.6<br>Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.23.69<br>GTranslate: by Translate AI Multilingual Solutions – 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Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 15 days<br>Level threshold: –<br>Log directory size: 23 MB<br><br>### WC Pages ###<br><br>Shop base: #7 - /shop/<br>Cart: #20793 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #20794 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #10 - /my-account/<br>Terms and conditions: #30412 - /terms-and-conditions/<br><br>### Theme ###<br><br>Name: Pricom - Child<br>Version: 1.0.0<br>Author URL: https://harutheme.com/<br>Child Theme: ?<br>Parent Theme Name: Pricom<br>Parent Theme Version: 1.5.5<br>Parent Theme Author URL: https://harutheme.com/<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: pricom/woocommerce/archive-product.php<br>pricom/woocommerce/cart/cart-totals.php<br>pricom/woocommerce/cart/cart.php<br>pricom/woocommerce/cart/cross-sells.php<br>pricom-child/woocommerce/cart/mini-cart.php version 7.9.0 is out of date. The core version is 9.2.0<br>pricom/woocommerce/checkout/form-checkout.php<br>pricom/woocommerce/content-product-cat.php<br>pricom/woocommerce/content-product.php<br>pricom/woocommerce/content-single-product.php<br>pricom/woocommerce/content-widget-product.php<br>pricom/woocommerce/content-widget-reviews.php<br>pricom/woocommerce/global/quantity-input.php<br>pricom/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.2.0<br>pricom/woocommerce/loop/loop-end.php<br>pricom/woocommerce/loop/loop-start.php<br>pricom/woocommerce/loop/orderby.php<br>pricom/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0<br>pricom/woocommerce/loop/sale-flash.php<br>pricom/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>pricom/woocommerce/myaccount/my-account.php<br>pricom/woocommerce/myaccount/navigation.php version 2.6.0 is out of date. The core version is 9.3.0<br>pricom/woocommerce/order/order-details.php version 8.5.0 is out of date. The core version is 9.0.0<br>pricom/woocommerce/single-product/add-to-cart/variable.php<br>pricom/woocommerce/single-product/meta.php<br>pricom/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0<br>pricom/woocommerce/single-product/related.php<br>pricom/woocommerce/single-product/sale-flash.php<br>pricom/woocommerce/single-product/tabs/tabs.php<br>pricom/woocommerce/single-product/up-sells.php<br>pricom/woocommerce/single-product.php<br><br>Outdated Templates: ?<br>					<br>					<br>						Learn how to update					 |<br>					<br>						<br>					<br>					<br>						Clear system status theme info cache<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-10-05 13:12:33 -04:00<br>Options: ?<br>Notes: 60<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 96<br>Oldest: 2024-09-04 03:53:14 -0400<br>Newest: 2024-10-01 17:30:38 -0400<br><br>Complete: 64,935<br>Oldest: 2024-09-04 16:32:14 -0400<br>Newest: 2024-10-04 17:06:12 -0400<br><br>Failed: 519<br>Oldest: 2024-01-24 07:05:10 -0500<br>Newest: 2024-10-04 14:47:38 -0400<br><br>In-progress: 1<br>Oldest: –<br>Newest: –<br><br>Pending: 365<br>Oldest: 2024-10-04 16:56:37 -0400<br>Newest: 2024-10-09 07:23:09 -0400<br><br><br>### Status report information ###<br><br>Generated at: 2024-10-04 17:06:18 -04:00<br>

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter mohib007

    (@mohib007)

    For correction and ease of Logs visibility below i share the Gist of wooCommerce Logs

    https://gist.github.com/mohib007/d56cf8cd3383d99f83a0e1618447bc76

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mohib007,

    Thank you for contacting WooCommerce support.

    I understand you’re encountering an authentication issue.
    To resolve this, please try disconnecting the current connection and setting it up again.
    Here’s how:

    1. Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace “example.com” with your domain name).
    2. Under Merchant Center, click MC Disconnect.
    3. Under Google Account, click Disconnect Google Account.
    4. If you’ve installed Jetpack, click Disconnect Jetpack.
    5. Then, go to Marketing > Google Listings & Ads and set up the connection once more.

    Additionally, ensure that the Google Ads account is created using the same ID as your Google Merchant ID.

    For more details, you can refer to this guide:
    General requirements.

    Let us know how it goes!

    Best regards.

    Thread Starter mohib007

    (@mohib007)

    I disconnected and then tried to connected again as you advised.

    but it keep showing the same Auth error again

    I have disabled all additional plugins and tried again, but keep shows the same, except of woocommerce and google for woocommerce

    My Google ID already connected with merchant, google ADs and google business as shown in below image

    https://i.ibb.co/cbDnydy/Business-Manager-10-11-2024-08-01-AM.png

    However my google business is not verified yet as my business is online and i dont think so that have anything to do with Authorize Token

    https://i.ibb.co/GvC5WSb/Business-Manager-10-11-2.png

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mohib007,

    Thank you for your reply.

    Could you please share your website URL with me?
    I’d like to take a closer look and check for any potential issues that could be causing the authorization error.

    Looking forward to your response. ??

    Thread Starter mohib007

    (@mohib007)

    zubair it is
    https://therenaissancemarket.com/

    currently plugin is disabled however. let me know if you want me to enable it.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mohib007,

    Thank you for your reply.

    I checked your site and it looks fine.
    There should not be any issue with using Google for WooCommerce.

    The status of Google Business should not affect this integration.
    However, I suggest you check your Google Ads account and make sure there are no restrictions applied to the account.

    Please share a screenshot if you find any notice on the Google Ads account.

    Looking forward to your response. ??

    Thread Starter mohib007

    (@mohib007)

    Dear Zubair

    Thats the million dollar question, that its not working and shows error, if you want i can create loom for you

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for clarifying!

    A Loom video would be really helpful if you’re seeing an error. This will allow us to see the issue firsthand, making it easier to identify any problem areas and provide more precise guidance.

    Also, mostly that error appear due to a plugin conflict. For testing purpose could you please deactivate the WP-Optimize Premium plugin and see if that resolved the issue.

    If you still face issue after deactivating that plugin I would suggest you run a coflict test by following the instruction from this article.
    https://woocommerce.com/document/how-to-test-for-conflicts/

    Thank you

    Thread Starter mohib007

    (@mohib007)

    Dear Shahzeen

    WP-Optimize Premium is not on my website

    Please review the loom.

    https://www.loom.com/share/49e79e957178490cbf139f31e185676a?sid=db3eba3a-cafa-48b3-91fc-f7626551c498

    Let me know if any thing else is needed to identify this problem.

    Note: I already checked once after disabling all plugins, it wont helped.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mohib007,

    Thank you for your reply.

    I understand you are still facing the same issue.
    Could you confirm, if you saw this dialog box and granted all required access to WooCommerce?
    This is a part of the Account setup steps.

    I still suspect this is a connection problem.
    Something is blocking the communication between WooCommerce and Google Ads.
    As a precaution, I suggest you disable the security plugin while we troubleshoot the issue.
    Also, contact your host and check if there are any firewalls in place.

    Best regards.

Viewing 10 replies - 1 through 10 (of 10 total)
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