• Resolved thebolduc

    (@thebolduc)


    Hi everyone,

    I’ve been trying to set up WooCommerce for the last few days, without success…

    I have an error button saying “There was an error getting your inbox. Please try again“, in the Home of WooCommerce.

    Anyone has seen that appear before?

    Thanks a lot.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @thebolduc ,

    Thanks for reaching out!

    I understand that you are seeing the above error when navigating to?WooCommerce → Home?in your dashboard, correct?

    Can you please clarify what happens when clicking on “Reload”?

    Also, I’d like to have a better understanding of your sites current environment, as well as any errors being produced. Please can you share the following:

    • System Status Report:?navigate to?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.
    • Console errors: Please share any errors you may identify when inspecting the console on the page experiencing the issue.

    You can read more about?using your browser console to identify errors here.

    Once you have this, please share the results with us here.

    Cheers!

    Thread Starter thebolduc

    (@thebolduc)

    Hi @beautyofcode ,

    Thanks for trying to help me, here is everything you requested…

    1- Clicking on “Reload” basically refreshed the page, making it the same thing over and over again.

    2- 
    
    
     WordPress Environment
    
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #24 - /boutique/<br>Cart: #25 - /panier/<br>Checkout: #26 - /commande/<br>My account: #27 - /mon-compte/<br>Terms and conditions: ? Page not set Theme
    
    Name: BizBoost<br>Version: 1.0.1<br>Author URL: https://catchthemes.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates
    
    Overrides: – WooCommerce PayPal Payments
    
    Onboarded: –<br>Shop country code: ES<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Tracking enabled: – Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: core-profiler<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-07-20 15:44:08 -04:00<br>Options: ?<br>Notes: 93<br>Onboarding: skipped Action Scheduler
    
    Canceled: 1<br>Oldest: 2023-07-14 23:55:31 -0400<br>Newest: 2023-07-14 23:55:31 -0400
    
    Complete: 178<br>Oldest: 2023-07-02 16:26:31 -0400<br>Newest: 2023-07-20 05:15:43 -0400
    
    Failed: 54<br>Oldest: 2023-05-20 11:47:39 -0400<br>Newest: 2023-07-16 23:33:40 -0400
    
    Pending: 3<br>Oldest: 2023-07-20 05:45:43 -0400<br>Newest: 2023-07-21 02:46:06 -0400 Status report information
    
    Generated at: 2023-07-20 05:41:41 -04:00<br>

    3- 2023-07-02T20:27:26+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/themes/bizboost/inc/icon-function.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/themes/bizboost/functions.php on line 97 2023-07-02T20:29:53+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-initial-cart-stock-manager.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T20:30:03+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Admin/API/MarketingChannels.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:30:03+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Admin/API/ProductAttributes.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:30:29+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Products/Controller.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:31:03+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/admin/class-wc-subscriptions-admin.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T20:31:40+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/core/um-actions-save-profile.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/class-init.php on line 1512 2023-07-02T20:31:54+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Taxes/DataStore.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:31:54+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/WCAdminUser.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:32:08+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wc-subscriptions-product.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T20:32:08+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal/includes/class-wcs-paypal-standard-change-payment-method.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T20:32:15+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Admin/API/Features.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:32:15+00:00 CRITICAL Trait ‘WCPay\Core\Server\Request\Use_Test_Mode_Only_When_Dev_Mode’ not found in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/includes/core/server/request/class-get-account.php on line 16 2023-07-02T20:33:02+00:00 CRITICAL Uncaught Error: Class ‘ActionScheduler_QueueRunner’ not found in /home/lucraai/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler.php:37 Stack trace: #0 /home/lucraai/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler.php(147): ActionScheduler::runner() #1 /home/lucraai/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/action-scheduler.php(55): ActionScheduler::init(‘/home/lucraai/p…’) #2 /home/lucraai/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_Versions.php(59): action_scheduler_initialize_3_dot_5_dot_4() #3 /home/lucraai/public_html/wp-includes/class-wp-hook.php(306): ActionScheduler_Versions::initialize_latest_version() #4 /home/lucraai/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #5 /home/lucraai/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/lucraai/public_html/wp-se in /home/lucraai/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler.php on line 37 2023-07-02T20:33:45+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-renewal-cart-stock-manager.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T20:35:16+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/RemoteInboxNotifications.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:35:21+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/emails/class-wcs-email-on-hold-subscription.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T20:43:11+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/elementor/core/files/uploads-manager.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 294 2023-07-02T20:43:43+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/CategoryLookup.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:49:02+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-admin/includes/admin-filters.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-admin/includes/admin.php on line 22 2023-07-02T20:49:14+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/elementor/core/kits/documents/tabs/global-colors.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 294 2023-07-02T20:49:36+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/js_composer/include/classes/settings/class-vc-settings.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/js_composer/js_composer.php on line 751 2023-07-02T20:53:12+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/admin/class-wcs-admin-product-import-export-manager.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T20:53:12+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/core/um-actions-global.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/class-init.php on line 1510 2023-07-02T20:54:34+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/js_composer/include/params/options/options.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/js_composer/include/params/load.php on line 21 2023-07-02T20:54:34+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/FeaturedProduct.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:55:00+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:55:21+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/class-init.php on line 1507 2023-07-02T20:55:21+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-includes/widgets/class-wp-widget-meta.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-includes/default-widgets.php on line 38 2023-07-02T20:55:22+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/core/um-actions-login.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/ultimate-member/includes/class-init.php on line 1506 2023-07-02T20:55:28+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/CartOrderSummaryTaxesBlock.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:56:06+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-defaults.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:58:50+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/elementor//includes/template-library/manager.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 294 2023-07-02T20:59:53+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/ProductSaleBadge.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T20:59:53+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/wc-settings.asset.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Assets/Api.php on line 100 2023-07-02T21:01:23+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce/src/Admin/Schedulers/SchedulerTraits.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T21:02:18+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/ai-engine/classes/modules/chatbot.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/ai-engine/classes/init.php on line 47 2023-07-02T21:02:58+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-template-loader.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/class-wcs-core-autoloader.php on line 66 2023-07-02T21:02:59+00:00 CRITICAL require_once(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/js_composer/include/classes/vendors/plugins/class-vc-vendor-woocommerce.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/js_composer/include/autoload/vendors/woocommerce.php on line 27 2023-07-02T21:03:18+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/includes/multi-currency/MultiCurrency.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90 2023-07-02T21:03:19+00:00 CRITICAL Uncaught Error: Class ‘WC_Payments_Account’ not found in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php:465 Stack trace: #0 /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/woocommerce-payments.php(152): WC_Payments::init() #1 /home/lucraai/public_html/wp-includes/class-wp-hook.php(308): wcpay_init(”) #2 /home/lucraai/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(Object(WCS_Customer_Store_Cached_CPT), Array) #3 /home/lucraai/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/lucraai/public_html/wp-settings.php(486): do_action(‘plugins_loaded’) #5 /home/lucraai/public_html/wp-config.php(111): require_once(‘/home/lucraai/p…’) #6 /home/lucraai/public_html/wp-load.php(50): require_once(‘/home/lucraai/p…’) #7 /home/lucraai/public_html/wp-admin/admin.php(34): require_once(‘/home/lucraai/p…’) #8 {main} thrown in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php on line 465 2023-07-02T21:04:29+00:00 CRITICAL require(): Failed opening required ‘/home/lucraai/public_html/wp-content/plugins/woocommerce-payments/includes/multi-currency/Tracking.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/lucraai/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php on line 90

    4- to load resource: the server responded with a status of 503 ()

    Thanks a lot!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @thebolduc ,

    Thanks for sharing the above, this is very helpful!

    4- to load resource: the server responded with a status of 503 ()

    A 503 error is a server-side error and might indicate server resources that are overstretched.

    Let’s see if some server changes make any difference:

    • PHP Post Max Size: 128 MB: Can you bump it up to?256 MB
    • PHP Time Limit: 30: Can you bump it up to 300
    • PHP Max Input Vars: 1000: Can you bump it up to 3000

    Your host should be able to help you out with the above value changes.

    Let us know how this goes!

Viewing 3 replies - 1 through 3 (of 3 total)
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