There was a problem with your sending method. Please check if your sending metho

Hi there @blakecarpenter ????!

Everything checks out in help/system status but I am still getting “There was a problem with your sending method. Please check if your sending method is properly configured.”?

Can you please send (copy & paste) the information from?MailPoet > Help > System Info? Please make sure to remove all the sensitive private information (like your key) from that.

Looking forward to hearing back from you!

Cheers!

Sure, here it is



name:
email: 
PHP version: 8.0.30
MailPoet Free version: 5.6.2
MailPoet Premium version: N/A
MailPoet Premium/MSS key: *******************
WordPress version: 6.7.1
Database version: 10.6.20-MariaDB
Web server: Apache
Server OS: Linux server.retromaticstudios.com 4.18.0-553.22.1.el8_10.x86_64 #1 SMP Tue Sep 24 05:16:59 EDT 2024 x86_64
WP info: WP_MEMORY_LIMIT: 2064M - WP_MAX_MEMORY_LIMIT: 2064M - WP_DEBUG: - WordPress language: en_US - WordPress timezone: -05:00
PHP info: PHP max_execution_time: 30 - PHP memory_limit: 2064M - PHP upload_max_filesize: 4096M - PHP post_max_size: 4096M
Multisite environment?: No
Current Theme: Bare bones for Divi (version 1.0)
Active Plugin names: wp-missed-schedule-master/wp-missed-schedule.php, bloom/bloom.php, classic-widgets/classic-widgets.php, disk-usage-sunburst/rbdusb-disk-usage-sunburst.php, divi_extended_column_layouts/divi_extended_column_layouts.php, download-manager/download-manager.php, editorial-calendar/edcal.php, jetpack/jetpack.php, ko-fi-button/Ko_fi.php, mailpoet/mailpoet.php, monarch/monarch.php, monday/monday.php, patreon-connect/patreon.php, popup-builder/popup-builder.php, recent-posts-widget-with-thumbnails/recent-posts-widget-with-thumbnails.php, schedule-posts-calendar/schedule-posts-calendar.php, simple-lightbox/main.php, use-any-font/use-any-font.php, woo-usps-simple-shipping/USPS-simple-shipping.php, woocommerce-legacy-rest-api/woocommerce-legacy-rest-api.php, woocommerce-payments/woocommerce-payments.php, woocommerce-services/woocommerce-services.php, woocommerce/woocommerce.php, wordfence/wordfence.php, wordpress-seo/wp-seo.php, wp-video-lightbox/wp-video-lightbox.php, youtube-embed-plus/youtube.php
Sending Method: MailPoet
MailPoet Sending Service: Is reachable: Yes - Ping response: 200 HTTP status code - API key state: valid - Premium key state: valid_underprivileged
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Default FROM address: [email protected] - Default Reply-To address: - Bounce Email Address:
MailPoet Cron / Action Scheduler: Status: active - Is reachable: Yes - Ping URL: https://blakecarpenter.com?mailpoet_router&endpoint=cron_daemon&action=ping - Ping response: pong - Last run start: 2025-01-28 03:35:46 - Last run end: 2025-01-28 03:35:46 - Last seen error: None
Total number of subscribers: 1
Plugin installed at: 2025-01-22 14:49:55
Installed via WooCommerce onboarding wizard: false
Sending queue status: Status: Unknown - Started at: 2025-01-23 01:57:20 - Emails sent: 0 - Retry attempts: 0 - Last seen error: The MailPoet Sending Service has been temporarily suspended for your site due to a high number of undeliverable emails or emails marked as unwanted by recipients. Please contact our support team to resolve the issue.
(send)
Data inconsistency status: Orphaned sending tasks: 0 - Orphaned sending task subscribers: 0 - Sending queue without newsletter: 0 - Orphaned subscriptions: 0 - Orphaned links: 0 - Orphaned newsletter posts: 0

Hello again @blakecarpenter ,

Thank you for getting back to us and sending over the information that we needed.

Your MailPoet Sending Service was previously paused because we received a high number of spam complaints from your subscribers.

This doesn’t necessarily mean that you were sending spam or that your site was compromised. However, it indicates that some of your subscribers manually marked your email as spam in their inbox. This could occur for several reasons, such as:

• Sending emails to individuals who didn’t provide clear consent.
• Sending too frequently or with content your subscribers didn’t expect.
• Sending to a list that hasn’t been maintained or cleaned in a long time.

Since it’s been a while since your account was paused, we no longer have access to the detailed logs to offer specific insights about the complaints.

We’ve restored your sending service so you can begin sending emails again. If your account gets paused in the future, updated logs will allow us to investigate and provide actionable recommendations.

To resume sending, please ensure you click the “Resume Sending” button on the MailPoet > Emails page in your WordPress dashboard.

Recommendations to Prevent Future Issues:

To reduce the risk of spam complaints and ensure smooth email delivery, we highly recommend the following:

• Review your list: Ensure all recipients on your list have provided explicit consent to receive emails from you. If your list hasn’t been cleaned in a while, consider using a list-cleaning service.
• Focus on engagement: If you exclude subscribers who haven’t interacted with your emails in a while from your email campaigns, you minimize the chances of them marking you as spam. You can create a special re-engagement Email campaign later for this segment to win them back – or let them go permanently.
• Set clear expectations: Make sure your signup forms clearly state what type of emails subscribers will receive and how often.
• Protect your forms:Use a CAPTCHA on all signup forms to prevent unauthorized or spam signups.

If you have any questions or need further assistance, feel free to contact us.