There was a problem saving the ticket booking.

  • bagelgav

    (@bagelgav)


    4 years ago

    When users try to save their booking/event they see the error
    “There was a problem saving the booking.
    There was a problem saving the ticket booking.”

    I cant trace the cause of the error. I have turned off all plugins. I cant see anything in the /events-manager-logs folder that can help, even though I have logging turned on. I tried turning on Wp-DEBUG in wp-config.php but it stopped the event from working at all.

    I am on WordPress 5.7
    EventsManager 5.9.11.3
    EventsManagerPro 2.6.9

    It seems these issues always happen when I am just out of support for my Pro license which expired on March 6th!

    Any help would be appreciated.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    Hi,

    just to confirm, this is happening when updating an event or editing a booking in the admin-dashboard > events > bookings > edit a booking?

    Thread Starter bagelgav

    (@bagelgav)

    this happens when a user actually makes a booking on the live website. This is a frontend issue, not a backend.

    I have fixed this temporarily by reverting the code back to an early backup. So I am not sure what breaks it, some update. So I will freeze the updates for now. I really want to move away from EventsManager. Every time we leave it and come back to it something is broken and usually just out of the Pro licence period! We need something sturdier with hopefully less moving parts. Maybe rejigging woocommerce is a better option.

    Thanks for the reply though

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Hi,

    if you still have access to EMpro, you can try the latest EMpro Dev version 2.6.9.2

    Thread Starter bagelgav

    (@bagelgav)

    I am just out of support for my Pro license which expired on March 6th! So no, I cannot get access to any new version of EM Pro unless I pay for another year. and I wont do that unless its guaranteed to fix the issue. Right now I am looking at moving from EM to something more robust.

    I also have this error message when testing a booking as a user.

    I have update my Pro subscription and that has not fixed the error

    Same error here – front end customers are not able to check out, and instead get this error message:

    “There was a problem saving the booking.

    There was a problem saving the ticket booking.”

    Hi,

    We have a similar problem, but when it happens we do get an error in the logs:

    
WordPress database error Column 'booking_id' cannot be null for query INSERT INTO mm_em_tickets_bookings(`ticket_booking_id`,`ticket_id`,`booking_id`,`ticket_booking_price`,`ticket_booking_spaces`) VALUES (NULL, 1867, NULL, 0.000000, 1) made by do_action('wp_ajax_nopriv_emp_checkout'), WP_Hook->do_action, WP_Hook->apply_filters, EM_Multiple_Bookings::checkout, EM_Multiple_Booking->save_bookings, EM_Booking->save, EM_Tickets_Bookings->save, EM_Ticket_Booking->save

    I checked the bookings table, and nothing had been inserted around the time it tried to store this.

    We are running EM 5.11 on WP 5.8, currently still on PHP 7.2.24

    For the benefit of anyone who comes across this post – we renewed our licence for Pro and upgraded to EM Pro 2.6.9, and the bookings now save perfectly

    TreeTrail

    (@aprilschmitt27)

    Thank you for documenting the fix s15ollielowson.

Viewing 9 replies - 1 through 9 (of 9 total)
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