There was a problem connecting to the Stripe API endpoint.

  • Resolved tomaskoba01

    (@tomaskoba01)


    3 years, 1 month ago

    Hey guys,

    I do have this “There was a problem connecting to the Stripe API endpoint.” message showing up on random payments via Stripe. So basically, one payment goes through and a random one just doesn’t if you are using Stripe. I have checked webhooks, endpoints and etc. Everything is set as per Stripe docs.

    Via logs I do see this:

    [errors] => Array
        (
            [http_request_failed] => Array
                (
                    [0] => cURL error 7: Failed to connect to api.stripe.com port 443 after 3110 ms: Connection refused
                )

        )

    Does anyone have any idea what else I could do in order to solve this? Stripe support looks full of shit and doesn’t really help, except push the ticket from one person to another for the last month which is super mega disappointing…

Viewing 1 replies (of 1 total)
  • Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @tomaskoba01,

    cURL errors are generally caused by issues with configuration on the server, either PHP settings, firewall settings, or other server settings. In this case it looks like something is blocking the calls between your site and Stripe’s API on port 443. There’s some explanation about the cURL error 7 here.

    I recommend contacting your host for help, and also checking the configuration of any caching and security plugins on your site to make sure that they are not intermittently blocking the connection to Stripe.

Viewing 1 replies (of 1 total)
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