There was a problem connecting to the Stripe API Endpoint

  • Resolved rnrh

    (@rnrh)


    3 years, 11 months ago

    I am having the same issue others are describing where customers are having failed checkouts and prompted with error “There was a problem connecting to the Stripe API Endpoint”. We have had a successful order placed with the plugin using live credentials.

    I am seeing it’s possibly a server based issue? Has anyone had any luck solving this? Here is a log (scrubbed of personal info) for an order that I know threw this error to the customer.

    2021-04-27T01:18:41+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
sources/src_1IkfZTD37GqQgldZz0VTykaz
====End Log====

2021-04-27T01:18:43+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
customers request: Array
(
    [email] => [email protected]
    [description] => Name: FIRSTNAME LASTNAME, Guest
    [name] => FIRSTNAME LASTNAME
    [metadata] => Array
        (
        )

)

====End Log====

2021-04-27T01:18:54+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Error Response: WP_Error Object
(
    [errors] => Array
        (
            [http_request_failed] => Array
                (
                    [0] => cURL error 28: Operation timed out after 10005 milliseconds with 0 out of 0 bytes received
                )

        )

    [error_data] => Array
        (
        )

    [additional_data:protected] => Array
        (
        )

)

Failed request: Array
(
    [api] => customers
    [request] => Array
        (
            [email] => [email protected]
            [description] => Name: FIRSTNAME LASTNAME, Guest
            [name] => FIRSTNAME LASTNAME
            [metadata] => Array
                (
                )

        )

    [idempotency_key] => 
)

====End Log====

2021-04-27T01:18:54+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Error: WP_Error Object
(
    [errors] => Array
        (
            [http_request_failed] => Array
                (
                    [0] => cURL error 28: Operation timed out after 10005 milliseconds with 0 out of 0 bytes received
                )

        )

    [error_data] => Array
        (
        )

    [additional_data:protected] => Array
        (
        )

)

====End Log====

2021-04-27T01:22:03+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
sources/src_1IkfciD37GqQgldZhQcBrzKR
====End Log====

2021-04-27T01:22:04+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
customers request: Array
(
    [email] => [email protected]
    [description] => Name: FIRSTNAME LASTNAME, Guest
    [name] => FIRSTNAME LASTNAME
    [metadata] => Array
        (
        )

)

====End Log====

2021-04-27T01:22:05+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Info: Begin processing payment for order 160 for the amount of 48.00
====End Log====

2021-04-27T01:22:05+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
payment_intents request: Array
(
    [source] => src_1IkfciD37GqQgldZhQcBrzKR
    [amount] => 4800
    [currency] => usd
    [description] => STORE Bitters - Order 160
    [metadata] => Array
        (
            [customer_name] => FIRSTNAME LASTNAME
            [customer_email] => [email protected]
            [order_id] => 160
            [site_url] => https://unicornbitters.store
        )

    [capture_method] => automatic
    [payment_method_types] => Array
        (
            [0] => card
        )

    [customer] => cus_JNQTsA4rjXGA3D
    [shipping] => Array
        (
            [name] => RAY TRANTINA
            [address] => Array
                (
                    [line1] => Address Line 1
                    [line2] => 
                    [city] => City Name
                    [country] => US
                    [postal_code] => Zipcode
                    [state] => State
                )

        )

)

====End Log====

2021-04-27T01:22:05+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Stripe PaymentIntent pi_1IkfcnD37GqQgldZdqTUvNNR initiated for order 160
====End Log====

2021-04-27T01:22:05+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
payment_intents/pi_1IkfcnD37GqQgldZdqTUvNNR/confirm request: Array
(
    [source] => src_1IkfciD37GqQgldZhQcBrzKR
)

====End Log====

2021-04-27T01:22:15+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Error Response: WP_Error Object
(
    [errors] => Array
        (
            [http_request_failed] => Array
                (
                    [0] => cURL error 28: Operation timed out after 10005 milliseconds with 0 out of 0 bytes received
                )

        )

    [error_data] => Array
        (
        )

    [additional_data:protected] => Array
        (
        )

)

Failed request: Array
(
    [api] => payment_intents/pi_1IkfcnD37GqQgldZdqTUvNNR/confirm
    [request] => Array
        (
            [source] => src_1IkfciD37GqQgldZhQcBrzKR
        )

    [idempotency_key] => 
)

====End Log====

2021-04-27T01:22:15+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Error: WP_Error Object
(
    [errors] => Array
        (
            [http_request_failed] => Array
                (
                    [0] => cURL error 28: Operation timed out after 10005 milliseconds with 0 out of 0 bytes received
                )

        )

    [error_data] => Array
        (
        )

    [additional_data:protected] => Array
        (
        )

)

====End Log====
    • This topic was modified 3 years, 11 months ago by rnrh.
    • This topic was modified 3 years, 11 months ago by rnrh.
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