As rude as the day is long

  • sitecrafters

    (@sitecrafters)


    3 years ago

    I had great hopes for migrating my sites to WP EasyCart, it all looked logical and seemed to be a viable alternative to the “big” plugin. While I was using their free version things went quite smoothly, but after MONTHS of struggle to get the most basic stuff online, I have to say the Pro version is not as easy and requires some deep digging to fully understand what the developer was trying to do. In simple terms – the Pro version doesn’t seem very intuitive to me.

    Support is available by forum post only, which typically means AT LEAST a 24 hour delay in getting a reply. There are some weekends that you may get lucky and find fairly prompt replies. After this experience and another with a SaaS provider who never offered real-time help, I have decided I will NEVER purchase a paid plugin from any developer who refuses to pick up a phone or engage in a chat. Period.

    It’s probably obvious I have found the first build-out frustrating. I was FORCED to pay a subscription to regain access to what I had done so far. One would think the developer would, at the very least, allow me to keep trying to get something reasonably functioning in place with the free version – but no, the door is locked and nothing can be touched until payment is received at the end of the 14 day trial. That’s plain and simple, the definition of “Blodd Money”. I pour hours in to the build-out, they force me to pay when I’m trying to run a business AND figure out their software configuration.

    Pretty heavy-handed and not terribly helpful. And now it has been done TWICE.

    It’s not like me to write this kind of review – but if you are a small business owner wearing many hats (you don’t have someone to dedicate to the build-out) … think twice about trying to use this plugin.

    • This topic was modified 3 years ago by sitecrafters. Reason: Improved response to requests for help
    • This topic was modified 3 years ago by sitecrafters.
    • This topic was modified 2 years, 12 months ago by sitecrafters. Reason: Second Attempt at installing the software - just as bad as the first
    • This topic was modified 2 years, 12 months ago by sitecrafters.
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  • Expecting to use a free trial for longer than what you were aware of because you “worked hard” is funny. Then calling it “blood money” and “forced to pay them.” Are you for real?

    You could have bought it with 14 days money back guarantee and extended it 14 days. So you essential get 28 days to try it or your money back. 14 – 30 days money back guarantees are pretty standard.

    Good luck with finding a free plugin that has phone support. I have used many top of th line paid themes and plugins that have email or forum support and no phone support. I prefer email and forum support.

    If you are a small business owner, expecting other people’s labor for free and rant about them when you don’t get it, then you are not a very good business person and I would never hire you to build a website for me.

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