There is issue when we reset the password.

Hi is there is update on this? Please

@andrewza please help!

Hi @kuldeepsinghpop

Thank you for using Paid Memberships Pro, this sounds like a site specific issue.

Could you please share a list of your active plugins, often there are plugins that ‘fight’ for priority to the login page and things can get confused with this process.

Do you have any other plugins that may offer password reset functionality or frontend login forms?

Does this issue persist if you set the Paid Memberships Pro log in page to “Use WordPress Default”?

thanks for the response here are the list :

https://prnt.sc/11bvgs2
https://prnt.sc/11bvh7w
https://prnt.sc/11bvjqk
https://prnt.sc/11bvk3g

@andrewza please check!

@andrewza is there any update on this.

Thanks!

Please can you retest this with only Paid Memberships Pro active, and set your theme to TwentyTwentyOne?

You may reactivate your plugins (one at a time) and retest the password reset functionality. The last plugin or theme active before this issue re-appears will be the conflicting plugin.

I’d recommend in starting with JetPack as they may do some things to the login process.

If you need help in troubleshooting this further, please reach out to a local WordPress developer or post to https://www.paidmembershipspro.com

Thank you for understanding.

@andrewza have a look i have deactivated most of the plugins and still the same issue :

https://prnt.sc/11ipmxk

can you please review!

@andrewza any update ?

can you help me in this matter :

@strangerstudios

Does this issue persist if you set the Paid Memberships Pro log in page to “Use WordPress Default”?

I haven’t been able to replicate this, it seems to be a site-specific issue.