There is a problem in version 1.15

Hello @hedlou and thank you for reaching out. The replacement character ? is a symbol found in the Unicode standard at code point U+FFFD in the Specials table. It is used to indicate problems when a system is unable to render a stream of data to a correct symbol.

• Was this story published before you updated to version 1.15.0 and was it displaying the correct text before this?
• When inserting your text to your Web Story was this copy and pasted from somewhere or was it typed in?

If you originally copied and pasted the text could you try to edit the page affected, copy the text from it’s original source and paste into a Notepad document, then copy the text once more from there and paste into your page. Once done publish your story and see if this clears the ? character.

If you don’t have the original source then you could also try manually typing the content back into the page and see if this clears the issue.

Let me know how this goes and if you have any further questions.

hi
Yes, the story was released before version 1.15.0 and there was no problem.
But now all stories have this problem

The text is typed , not copy and pasted

@hedlou thank you for confirming. Please could you provide your Site Health information or privately via this form.

We can have a look at this information for you to see if anything stands out that could be causing this issue.

Thanks for the support

Site Health information submitted

It would be useful to rule out any potential conflicts at this stage so could you please follow the steps below:

Use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

• Please enable the Web Stories plugin and let me know if the issue is present.
• Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
• Note you can disable troubleshooting mode from the plugins page.

Please let me know if you have any further questions.

I did the steps you mentioned
But the problem was not solved

Thank you for your patience and for trying the troubleshooting steps. We have now identified the issue and a GitHub issue has been created for this.

We will get this fixed as soon as possible and please feel free to keep track on the progress on the GitHub issue. Let me know if you have any further questions.

Thank you ????

• This reply was modified 3 years, 3 months ago by hedlou.