• Resolved abdul shakoor

    (@shakoor99)


    When activating the plugin
    TikTok and Snapchat pixels appear twice
    And when you stop it, the pixels and readings appear properly

    Please refer to it

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    Can you send a screenshot of the pixel discrepancy via https://snipboard.io, please?

    And please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    We’ll look forward to hearing back from you.

    Thread Starter abdul shakoor

    (@shakoor99)

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    Status report information
    
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    `

    https://ibb.co/SPhWkVJ

    Hello,

    Sorry for asking, to check better, please a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Thank you.

    Thread Starter abdul shakoor

    (@shakoor99)

    <span style="color: rgb(60, 67, 74); font-family: monospace; font-size: 13px;">2022-12-18T00:36:27+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:225</span>
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(651): WC_Cart_Totals->get_items_from_cart()
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(143): WC_Cart_Totals->calculate_item_totals()
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()
    #3 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1401): WC_Cart_Totals->__construct(Object(WC_Cart))
    #4 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1360): WC_Cart->calculate_totals()
    #5 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(25): WC_Cart->set_quantity('496bd33584d955e... ?? /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php ?? ????? 225
    
    2022-12-18T04:53:31+00:00 CRITICAL Uncaught Error: Call to a member function get_price() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php:102
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php(264): RightPress_Product_Price_Cart->get_environment_variables(Object(WC_Cart))
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php(225): RightPress_Product_Price_Cart->maybe_refresh_prepared_cart_item_prices('3181d59d19e76e9...')
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-router.class.php(70): RightPress_Product_Price_Cart->maybe_ch ?? /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php ?? ????? 102
    
    2022-12-19T10:22:04+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:225
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(651): WC_Cart_Totals->get_items_from_cart()
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(143): WC_Cart_Totals->calculate_item_totals()
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()
    #3 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1401): WC_Cart_Totals->__construct(Object(WC_Cart))
    #4 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1360): WC_Cart->calculate_totals()
    #5 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(25): WC_Cart->set_quantity('19b7a6b58f71dae... ?? /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php ?? ????? 225
    2022-12-24T21:41:50+00:00 CRITICAL Uncaught Error: Call to a member function get_price() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php:102
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php(264): RightPress_Product_Price_Cart->get_environment_variables(Object(WC_Cart))
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php(225): RightPress_Product_Price_Cart->maybe_refresh_prepared_cart_item_prices('496bd33584d955e...')
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-router.class.php(70): RightPress_Product_Price_Cart->maybe_ch ?? /home/firstw/ladykitchen.shop/wp-content/plugins/wc-dynamic-pricing-and-discounts/rightpress/components/rightpress-product-price/classes/rightpress-product-price-cart.class.php ?? ????? 102
    
    2022-12-26T06:16:48+00:00 CRITICAL syntax error, unexpected '.', expecting end of file ?? /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/functions.php ?? ????? 112
    
    2022-12-26T06:16:49+00:00 CRITICAL syntax error, unexpected '.', expecting end of file ?? /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/functions.php ?? ????? 112
    
    2022-12-26T06:16:55+00:00 CRITICAL Uncaught Error: Call to undefined function woodmart_needs_header() in /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/header.php:26
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-includes/template.php(783): require_once()
    #1 /home/firstw/ladykitchen.shop/wp-includes/template.php(718): load_template('/home/firstw/la...', true, Array)
    #2 /home/firstw/ladykitchen.shop/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
    #3 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/single.php(11): get_header()
    #4 /home/firstw/ladykitchen.shop/wp-includes/template-loader.php(106): include('/home/firstw/la...')
    #5 /home/firstw/ladykitchen.shop/wp-blog-header.php(19): require_once('/home/firstw/la...')
    #6 /home/firstw/ladykitchen.shop/index.php(17): require('/home/firstw/la...')
    #7 {main}
      thrown ?? /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/header.php ?? ????? 26
    
    2022-12-26T06:17:02+00:00 CRITICAL Uncaught Error: Call to undefined function woodmart_needs_header() in /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/header.php:26
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-includes/template.php(783): require_once()
    #1 /home/firstw/ladykitchen.shop/wp-includes/template.php(718): load_template('/home/firstw/la...', true, Array)
    #2 /home/firstw/ladykitchen.shop/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
    #3 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/single.php(11): get_header()
    #4 /home/firstw/ladykitchen.shop/wp-includes/template-loader.php(106): include('/home/firstw/la...')
    #5 /home/firstw/ladykitchen.shop/wp-blog-header.php(19): require_once('/home/firstw/la...')
    #6 /home/firstw/ladykitchen.shop/index.php(17): require('/home/firstw/la...')
    #7 {main}
      thrown ?? /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/header.php ?? ????? 26
    
    2023-01-02T05:37:52+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:225
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(651): WC_Cart_Totals->get_items_from_cart()
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(143): WC_Cart_Totals->calculate_item_totals()
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()
    #3 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1401): WC_Cart_Totals->__construct(Object(WC_Cart))
    #4 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1360): WC_Cart->calculate_totals()
    #5 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(25): WC_Cart->set_quantity('1f34f593774a830... ?? /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php ?? ????? 225
    
    2023-01-09T04:11:44+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:225
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(651): WC_Cart_Totals->get_items_from_cart()
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(143): WC_Cart_Totals->calculate_item_totals()
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()
    #3 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1401): WC_Cart_Totals->__construct(Object(WC_Cart))
    #4 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1360): WC_Cart->calculate_totals()
    #5 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(25): WC_Cart->set_quantity('19b7a6b58f71dae... ?? /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php ?? ????? 225
    
    2023-01-09T22:43:38+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:225
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(651): WC_Cart_Totals->get_items_from_cart()
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(143): WC_Cart_Totals->calculate_item_totals()
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()
    #3 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1401): WC_Cart_Totals->__construct(Object(WC_Cart))
    #4 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1360): WC_Cart->calculate_totals()
    #5 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(25): WC_Cart->set_quantity('ce003cad318659c... ?? /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php ?? ????? 225
    
    2023-01-09T22:43:38+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:225
    Stack trace:
    #0 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(651): WC_Cart_Totals->get_items_from_cart()
    #1 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(143): WC_Cart_Totals->calculate_item_totals()
    #2 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()
    #3 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1401): WC_Cart_Totals->__construct(Object(WC_Cart))
    #4 /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1360): WC_Cart->calculate_totals()
    #5 /home/firstw/ladykitchen.shop/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(25): WC_Cart->set_quantity('ce003cad318659c... ?? /home/firstw/ladykitchen.shop/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php ?? ????? 225
    Saif

    (@babylon1999)

    Hello @shakoor99,

    Thank you for sharing all this information.


    Checking the error logs, I didn’t find anything related to what you’re describing. I also noticed Google Ads and listings are not installed on your site.

    Are you sure you’re using our plugin and not Google XML Sitemaps?

    Also, what plugin are you using to integrate Tiktok and SnapChat pixel?

    Look forward to hearing back from you.

    Thread Starter abdul shakoor

    (@shakoor99)

    I turned off the plugins for Snapchat and TikTok and switched them to Google Tag Manager
    I noticed that the readings for value, currency and number became good
    But I discovered that she counted it twice
    And you have turned off Google Listings & Ads
    The readings are correct
    And when I run it a second time I find it repeated

    Howdy @shakoor99

    From what I gather, Snapchat and TikTok are linked with your site using Google Tag Manager currently.

    I am afraid that “Google Listings & ads” is not found in the plugin list that the site’s System Status Report (SSR) details. Kindly clarify further how it is related with the reported issue, if it can not be found installed on the site, please.

    Looking forward to your response.

    Thread Starter abdul shakoor

    (@shakoor99)

    <font _mstmutation=”1″ _msthash=”1079988″></font>

    Yes, I’m linking pixels through the tag manager
    But the Google ads you linked through your plugin
    And herein lies the problem
    When the plugin is activated, the Tik Tok and Snapchat pixels are read twice for important events
    Like add to cart
    View content

    checkout page

    When stopping the plugin, the events are read once
    And here I discovered that there is something strange in my site knowing that the same settings and links on other sites that I have are working properly and without repetition

    Saif

    (@babylon1999)

    Hello @shakoor99,

    If I understand the problem correctly, TikTok and SnapChat tracking are not working well when Google Ads and listings is activated.

    I’m afraid debugging third-party integrations is not within our scope of support.

    You can reach out to the GTM4WP plugin support team or check for an alternative plugin like Pixel Manager Pro for WooCommerce.

    All our extensions sold on WooCommerce.com have a 30-day refund policy and come with premium email support.

    If the product doesn’t work the way you need it or you think another product would work better, we are more than happy to provide a full refund.

    Hope this helps!

    Thread Starter abdul shakoor

    (@shakoor99)

    The same problem now appeared on another site when activating your add-on
    https://za-rina.com/

    See bro
    When you activate your component
    The / add to cart event is repeated twice
    For the private pixel of Tik Tok – and Snapchat

    After stopping it, the readings are done properly
    Believe me, there is a problem that conflicts with the tag manager, or there is something that causes it to read the event twice

    Igor H

    (@ihereira)

    Hello,

    The same problem now appeared on another site when activating your add-on <a href="https://za-rina.com/">https://za-rina.com/</a>

    To clarify, are you referring to Google Listings and Ads? If so, can you try again switching the site’s theme to Storefront and disabling all plugins except WooCommerce and Google Listings and Ads to see if that way it works? If it is working properly at this point, you can re-enable the original theme and the plugins gradually one by one, until you find the cause of the problem, more information is available here.

    If this is related to another plugin, kindly reach out to the plugin support to get more information about this.

    Thread Starter abdul shakoor

    (@shakoor99)

    You can browse the site
    Yes, I installed Plugin: Google Listings & Ads

    on the site
    When activating it, I find that there is a conflict or interference with GTM
    Because reading my pixels has become twice for each event
    This problem is from more than a year
    So far it has not been resolved

    <font _mstmutation=”1″></font>

    Saif

    (@babylon1999)

    Hello @shakoor99,

    I’m sorry to hear that you’re still facing this issue. As previously mentioned, we’re unable to assist with plugin conflicts per our support policy.

    If you’re looking for an alternative analytics integration, consider checking the Pixel Manager Pro for WooCommerce extension.

    Or, you can hire a WooExpert to help you fix the conflict. :?)

    Cheers!

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘There is a pixel discrepancy’ is closed to new replies.