There has been a critical error on this website. Please check your site admin..

  • Resolved Grant Noel

    (@epicvisionzone)


    3 years, 9 months ago

    We use Elementor and Elementor PRO. All our pages can be edited, exited, however, when we try to update our Home page two issues occur.

    1. When we try to update the Home page, it typically fails a number of time giving us a Server 500 error, which is meaningless. After several attempts we can finally Update.

    2. Upon Exit to Dashboard, all our other pages in Elementor go to the WordPress edit page, but the Home page fails with this error:
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    We never get the WordPress email although our email address is correct on file.

    Any suggestions on how to debug Elementor in this case. As it is working on all other Elementor pages, I am thinking it is something unique to this page.

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Borja Abad

    (@soportecibeles)

    Try to rollback the version to 3.1.1 I did that, also deactivate yoast seo, and then can save home page without error 500. Hope it helps, and hope elementor launches an urgent update.

    Hello,

    Kindly perform the below troubleshooting steps, and feel free to skip what you already tried:

    Please switch your theme (temporarily) and see if it makes any difference.

    Please also regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard, then make sure that you clear:

    your WP cache (your WP plugin if you have one),
    your server cache (if you have one. In this case, you can contact your hosting provider),
    and your browser cache.
    For reference: https://docs.elementor.com/article/184-cant-edit-with-elementor

    Regards,
    Said

    Thread Starter Grant Noel

    (@epicvisionzone)

    Thanks for the feedback. It seems that we are getting an SSL certificate error. Not sure why as it was assigned by AWS and is current, hasn’t been changed for almost a year.

    Now our Target Groups are coming back as unhealthy and when we open the IP address it says we have an invalid certificate.

    So, I am thinking this is an AWS issue.

    Thanks

    Thread Starter Grant Noel

    (@epicvisionzone)

    Will mark this resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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