There has been a critical error on this website, after adding Analitify

  • Resolved asando1

    (@asando1)


    3 months, 4 weeks ago

    Hello,

    I am very new to the platform and I’m frankly using it for a school project. I received the error “There has been a critical error on this website. Please check your site admin email inbox for instructions.” This was after activating and authenticating Analytify, and clicking on the link from this prompt “Congratulations! Analytify is now authenticated. Please select your website profile here to get started.”

    I’ve tried multiple times to uninstall and reinstall Analytify to fix the issue but that does not help as my account is already authenticated and i am prompted with the same message. I need to use the plugin for my project, so could anyone help me debug this issue?

    Thanks,

    Leo

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Adnan

    (@hiddenpearls)

    Leo,

    The issue you’re experiencing is probably due to using PHP version?7.4, which is deprecated and no longer supported.

    Please update to PHP 8.0 or higher to ensure your site’s security and performance and avoid vulnerabilities and potential exploits. Then check if the Analytify plugin is working fine as expected.

    Let me know if you are using PHP > 7.4 and still encountering this error.

    Thread Starter asando1

    (@asando1)

    Adnan,

    I’m currently using PHP version: 8.1.29, could there be another cause for this issue?

    I would also try to unadd my google account but I can’t even open the settings for Analytify.

    Thanks,

    Leo

    Plugin Author Adnan

    (@hiddenpearls)

    Leo,

    This is strange, We are investigating it more. Would you mind come to our contact form https://analytify.io/support/ and help us in troubleshooting.

Viewing 3 replies - 1 through 3 (of 3 total)
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