There Has Been a Critical Error On This Website

  • Resolved hypelifemedia

    (@hypelifemedia)


    3 years, 6 months ago

    Hello,

    I’m testing the plugin and I’m interested in purchasing the Picu Pro.

    Installed and activated the plugin without any issues.

    However, whenever I click “save” or “send to the client,” the page loads a blank page with the warning message:

    “There has been a critical error on this website.
    Learn more about troubleshooting WordPress.”

    Any suggestion on how to fix this?

    • This topic was modified 3 years, 6 months ago by hypelifemedia.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Florian Ziegler

    (@florianziegler)

    Hi!

    There might be a compatibility issue with your theme or another plugin.

    In your WordPress Admin, please go to ?picu > Settings > Debug Info“ and send the contents of this page to [email protected].

    Also, if you have access to your PHP error log, can you send along the error messages at the time you are trying to save or send the collection?

    Cheers
    Florian

    Thread Starter hypelifemedia

    (@hypelifemedia)

    Thank you for your reply.

    Email sent.

    Plugin Author Florian Ziegler

    (@florianziegler)

    Hi @hypelifemedia,

    we sent a couple of emails replying to your original request. Not sure if they got lost, so I will quickly summarize below:

    • Your debug data looks fine.
    • Unfortunately we can’t test your theme and one of the plugins, both of which are not freely available.
    • Follow this guide to clear any incompatibilities and let us know what you find.

    Please let us know if you still need any assistance.

    Cheers
    Florian

Viewing 3 replies - 1 through 3 (of 3 total)
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