• Resolved sootsnoot

    (@sootsnoot)


    WordPress 6.6.2 with BuddyPress 14.2.1, Melapress Login Security 1.3.1, and Export and Import Users and Customers 1.27.6. Importing two users from a csv file I created by exporting users and then editing the file with Libre Office, duplicating one row and changing the user_login and user_email fields on the first row and deleting the other rows. I then tried importing the csv file. The admin page then reported a critical error advising me to check the administrator’s email for details. And the administrator then received the following email:

    <pre>
    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Import and export users and customers.

    First, visit your website (https://wp.freestylefarm.org/) and check for any visible issues. Next, visit the page where the error was caught (https://wp.freestylefarm.org/wp-admin/tools.php?page=acui&tab=homepage) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    https://wp.freestylefarm.org/wp-login.php?action=enter_recovery_mode&rm_token=K2yrwdL8MWvqrnmccy44jj&rm_key=XPfs1cAapHeAA3iUxgbioy

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.6.2
    Active theme: BuddyX (version 4.7.4)
    Current plugin: Import and export users and customers (version 1.27.6)
    PHP version 8.0.30.2



    Error Details
    =============
    An error of type E_ERROR was caused in line 44 of the file /var/www/wp-content/plugins/import-users-from-csv-with-meta/addons/melapress-login-security.php. Error message: Uncaught Error: Class "PPM_WP_History" not found in /var/www/wp-content/plugins/import-users-from-csv-with-meta/addons/melapress-login-security.php:44
    Stack trace:
    #0 /var/www/wp-includes/class-wp-hook.php(324): ACUI_MelapressLoginSecurity->import(Array, Array, 8, Array, Array, Array, false, false, true, true)
    #1 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #2 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #3 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(632): do_action('post_acui_impor...', Array, Array, 8, Array, Array, Array, false, false, true, true)
    #4 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(815): ACUI_Import->import_user(3, 37, Array, Array, Array, Array, Array)
    #5 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(244): ACUI_Import->import_users('/tmp/phpDEjEAh', Array, false, false)
    #6 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(25): ACUI_Import->fileupload_process(Array, false)
    #7 /var/www/wp-includes/class-wp-hook.php(324): ACUI_Import->show('')
    #8 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)
    #9 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #10 /var/www/wp-admin/admin.php(259): do_action('tools_page_acui')
    #11 /var/www/wp-admin/tools.php(40): require_once('/var/www/wp-adm...')
    #12 {main}
    thrown
    </pre>
    <pre>
    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Import and export users and customers.

    First, visit your website (https://wp.freestylefarm.org/) and check for any visible issues. Next, visit the page where the error was caught (https://wp.freestylefarm.org/wp-admin/tools.php?page=acui&tab=homepage) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    https://wp.freestylefarm.org/wp-login.php?action=enter_recovery_mode&rm_token=K2yrwdL8MWvqrnmccy44jj&rm_key=XPfs1cAapHeAA3iUxgbioy

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.6.2
    Active theme: BuddyX (version 4.7.4)
    Current plugin: Import and export users and customers (version 1.27.6)
    PHP version 8.0.30.2



    Error Details
    =============
    An error of type E_ERROR was caused in line 44 of the file /var/www/wp-content/plugins/import-users-from-csv-with-meta/addons/melapress-login-security.php. Error message: Uncaught Error: Class "PPM_WP_History" not found in /var/www/wp-content/plugins/import-users-from-csv-with-meta/addons/melapress-login-security.php:44
    Stack trace:
    #0 /var/www/wp-includes/class-wp-hook.php(324): ACUI_MelapressLoginSecurity->import(Array, Array, 8, Array, Array, Array, false, false, true, true)
    #1 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #2 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #3 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(632): do_action('post_acui_impor...', Array, Array, 8, Array, Array, Array, false, false, true, true)
    #4 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(815): ACUI_Import->import_user(3, 37, Array, Array, Array, Array, Array)
    #5 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(244): ACUI_Import->import_users('/tmp/phpDEjEAh', Array, false, false)
    #6 /var/www/wp-content/plugins/import-users-from-csv-with-meta/classes/import.php(25): ACUI_Import->fileupload_process(Array, false)
    #7 /var/www/wp-includes/class-wp-hook.php(324): ACUI_Import->show('')
    #8 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)
    #9 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #10 /var/www/wp-admin/admin.php(259): do_action('tools_page_acui')
    #11 /var/www/wp-admin/tools.php(40): require_once('/var/www/wp-adm...')
    #12 {main}
    thrown
    </pre>

    Here is the exact csv file:

    <pre>
    FSF website USER FILE,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
    user_login,user_email,Name,admin_color,bp_group_id,bp_member_type,comment_shortcuts,community-events-location,description,dismissed_wp_pointers,display_name,elementor_introduction,first_name,last_name,locale,nickname,ppmwp_last_activity,ppmwp_recently_unlocked,ppmwp_recently_unlocked_reason,ppmwp_recently_unlocked_time,rich_editing,role,session_tokens,show_admin_bar_front,show_welcome_panel,source_user_id,syntax_highlighting,use_ssl,user_nicename,user_pass,user_registered,user_url,wp_persisted_preferences,wp_sy2x72rq3n_capabilities,wp_sy2x72rq3n_dashboard_quick_press_last_post_id,wp_sy2x72rq3n_persisted_preferences,wp_sy2x72rq3n_user_level
    TEST,[email protected],test,fresh,,,FALSE,,,,test,,test,testing,,test,,,,,TRUE,subscriber,,TRUE,,,,0,test,$P$BEnd7S6YikZJhR.y5ZirW7/EzRCLNJ1,2024-10-15 17:59:13,https://wp.freestylefarm.org,,,,,

    </pre>

    Is there any other iinformation needed to track this down??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @sootsnoot,

    Thank you for reaching out to us.

    After reviewing the log you provided, it appears that you are using the “Import and Export Users and Customers” plugin. We recommend reaching out to their support for further assistance, as they will be better equipped to help you with this specific issue.

    Thread Starter sootsnoot

    (@sootsnoot)

    Sorry about that, I thought I was on the support page for that plugin…

    But I did find the right support page, and the developer fixed the problem rather quickly and released an updated version!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.