There are users without nickname

Hello,

Thank you for opening the topic, this is already fixed in the development which will be released soon.

https://github.com/wp-statistics/wp-statistics/commit/600a233cbd7361ecb5c94801af54f9855bf35aed

Best

Hi, Mostafa Soufi, thanks for reply.
I updated the plugin and for several weeks the situation has not changed, sometimes the user’s nickname is not displayed on pages where there cannot be unregistered users. If you go into the statistics of the IP address itself, the user is sometimes highlighted, sometimes there are several of them.

https://capture.dropbox.com/LKYonAdw8PWHMQ0W
https://capture.dropbox.com/OsAwkAae88bQy7e9

Thanks for getting back to us. We’ll check again to see what’s wrong.

Best

Hi ?? still some users remain unidentified
https://capture.dropbox.com/f4IRAVCZviOiNKYF

Perhaps can i change some setting here? please advise what can help
“Statistics”->”Settings”->”IP Detection”
https://capture.dropbox.com/NmtJ6ca17L8Bvztx

We’ve made some tweak improvements here that probably fix the issue; let’s see how it goes.

Hi Mostafa, sorry to keep insisting, but this feature still remains ??
and if i click to IP of a missed user It shows that he was previously recognized by the system
https://capture.dropbox.com/Ua0hABKieQYSbmvj

Thanks for getting back to me. Let’s try the new version that’s coming out soon—it has some improvements in this section.

Hi @maxsoloway

Thank you for following up on this issue.

Could you please confirm whether all the visits in the various screenshots you sent were made by you, or if other individuals also use your IP address? For example, are you using a VPN with a dedicated IP address?

Regards,

Hi @amirfallah
All screenshots were taken by me, I don’t use a VPN.
Or what do you mean?
These screenshots show different users with different IP, its don’t show my IP.

@amirfallah it’s not matter what IP is it, i don’t need any IP.
Need to see user nicknames

Hi @maxsoloway,

Thank you for your response.

The reason for this issue is the use of the IP mechanism for distinguishing visits in our plugin, which can cause such cases in some instances. Considering this problem, we are in the process of changing the mechanism to Device Unique ID to resolve this issue.

Currently, you can enable the “Hash IP Addresses” option in the Settings – User Data Protection section. In this mode, users’ IP addresses, along with their User Agents, are hashed, and a unique key is generated for them, which helps to some extent in resolving this issue. Also, keep in mind that visitors on your website’s homepage or login page haven’t entered your site yet, so we can’t store their Nicknames.

Once we have implemented and tested this new system, and released an updated version of the plugin, I will let you know through this support channel.

Thank you for your patience while we work to resolve this issue.

Regards,