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Hi Shannon,
Can you please check your product weight/dimensions and ensure that they are correct or similar to the inputs used in the validation test?

regards

Joovii Support

Similar

Weight (kg)
1

Dimensions (cm)
1 x 1 x 1

Ok so in that case there may be an issue with your origin address in your settings. Can you confirm you have the exact same suburb / postcode combination.

If that doesn’t work you may like to share us your site details to our contact form and we can take a look at your settings.

https://joovii.com/contacts/

regards

Andrew
Joovii Support

Origin suburb and postcode are identical
Delivery address – have tried multiple different suburbs/postcodes including validation
will share

Still cant get this to work?

Without checking your configuration and settings i’m afraid its not possible to diagnose the issue. Can you share your site admin details via our contact form and our support team will check all your settings?

https://joovii.com/contacts/

regards
Joovii Support

I did that when you asked in post 3 days, 19 hours ago

Apologies as this was not received in our support system. I’ve tested that form just now and we are receiving form submissions. Could I ask you to try once more and I will look for it and follow up immediately on receipt.

regards

Andrew

Joovii Support

Your Captcha is very difficult to read and the form clears everything if it is incorrect.
have had to retype everything 3 times now.
hope it gets through

Sorry I did not receive it. You may want to use our email info @ joovii.com

regards

Andrew

Hi, does this help?

Your request (471) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Closing out this support query. End result was Curl not enabled on the server. This was a dependency no longer required in the plugin so we have released an update which eliminates that dependency.