Theoreders page does not appear

Hi there,

Just to confirm, after placing an order on the site, no new order is created in WooCommerce> Orders?

Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

Best,

Ross

hi can you send me email to send my dashboard information to check about my problem ?

this is you need ?

WordPress address (URL): https://www.louis-venera.com
Site address (URL): https://www.louis-venera.com
WooCommerce version: 4.6.0
WooCommerce REST API package: 4.6.0 /home/aljoudje/public_html/wp-content/plugins/woocommerce/includes
WooCommerce Blocks package: 3.4.0 /home/aljoudje/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package: 3.1.6 /home/aljoudje/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
WooCommerce Admin package: 1.6.1 /home/aljoudje/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
Log directory writable: /home/aljoudje/public_html/wp-content/uploads/wc-logs/
WordPress version: 5.5.4 – There is a newer version of WordPress available (5.7.1)
WordPress multisite: –
WordPress memory limit: 384 MB
WordPress debug mode: –
WordPress cron:
Language: ar
External object cache: –
Server environment
Server info: Apache
PHP version: 7.3.27
PHP post max size: 256 MB
PHP time limit: 300
PHP max input vars: 1000
cURL version: 7.76.1, OpenSSL/1.1.1k
SUHOSIN installed: –
MySQL version: 5.7.34
Max upload size: 256 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient: Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
DOMDocument:
GZip:
Multibyte string: Your server does not support the mbstring functions – this is required for better character encoding. Some fallbacks will be used instead for it.
Remote post:
Remote get:
Database
WooCommerce database version: 4.6.0
Database prefix wp_
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custom_css 1
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nav_menu_item 144
page 79
polylang_mo 2
portfolio-item 29
post 20
product 162
product_variation 20
revision 276
shop_coupon 1
shop_order 69
testimonials 15
wpcf7_contact_form 3
Security
Secure connection (HTTPS):
Hide errors from visitors
Active plugins (21)
Polylang Pro by WP SYNTEX – 2.8
Advanced Dynamic Pricing for WooCommerce by AlgolPlus – 3.0.9
Contact Form 7 by Takayuki Miyoshi – 5.2.2
Duplicate Page by mndpsingh287 – 4.3
Elated CPT by Elated Themes – 1.3.1
Elated Instagram Feed by Elated Themes – 1.0.1
Elated Twitter Feed by Elated Themes – 1.0.1
Envato Market by Envato – 2.0.5
WPBakery Page Builder by Michael M – WPBakery.com – 6.3.0
Lingotek Translation by Lingotek and Frédéric Demarle – 1.4.7
Loco Translate by Tim Whitlock – 2.4.6
Polylang for WooCommerce by WP SYNTEX – 1.5 – Installed version not tested with active version of WooCommerce 4.6.0
Preloader Plus by Massimo Sanfelice | Maxsdesign – 2.2.1
Really Simple SSL by Really Simple Plugins – 3.3.5
Slider Revolution by ThemePunch – 6.2.22
WooCommerce URWAY Payment Gateway by URWAY Technologies – 1.0 – Installed version not tested with active version of WooCommerce 4.6.0
Use Any Font by Dnesscarkey – 5.11.5
WooCommerce by Automattic – 4.6.0 (update to version 5.2.2 is available)
WordPress Importer by wordpressdotorg – 0.7
WP File Manager by mndpsingh287 – 6.9
WP Visitor Statistics (Real Time Traffic) by osamaesh – 3.11
Inactive plugins (1)
Akismet Anti-Spam by Automattic – 4.1.6
Settings
API enabled: –
Force SSL: –
Currency SAR (?.?)
Currency position left_space
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com: –
WooCommerce pages
Shop base: #9699 – /?page_id=9699
Cart: #9700 – /?page_id=9700
Checkout: #9701 – /?page_id=9701
My account: #7 – /?page_id=7
Terms and conditions: Page not set
Theme
Name: SweetTooth
Version: 1.9
Author URL: https://themeforest.net/user/elated-themes
Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce support:
Templates
Archive template: Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides sweettooth/woocommerce/content-product.php,
sweettooth/woocommerce/global/quantity-input.php,
sweettooth/woocommerce/product-searchform.php
WooCommerce pages translations
Shop base:
Cart:
Checkout:
My account:
Action Scheduler
Version: 3.1.6
Action Status Count Oldest Scheduled Date Newest Scheduled Date
Complete 12 2021-04-17 10:09:49 +0000 2021-04-28 08:15:23 +0000
The status of your WooCommerce shop’s checkout page translations.

Hey @raghad95,

Thanks for sending that over. I want to make sure I understand what’s going on. Let me know which screenshot below is the spot where you don’t see orders.

Order List

Analytics > Orders

Let us know and we’ll go from there.

Thanks!

Hi @raghad95,

Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

Stay safe!