Theme throws PHP error, no way to contact support

  • Lisa Clarke

    (@polkadotcreations)


    2 years, 3 months ago

    I have been trying to contact support for over two weeks. I am unable to register for the Themely forum; I get an access denied page, and the request for access cannot be submitted due to a reCAPTCHA “invalid site key” error.

    I tried the “contact us” link on the Themely website, but it just spins and does nothing when I press Send.

    I have posted on the WordPress forum, but have gotten no reply.

    The Avante Lite theme crashes with a PHP error and I have no way to fix it:

    PHP Fatal error: Uncaught Error: Undefined constant “adaptiveHeight” in /var/www/vhosts/example.com/httpdocs/wp-content/themes/avante-lite/sections/testimonials.php:8

    I might have considered upgrading to Pro, because I like the way this theme looks for my client, but I have ZERO confidence in their support team at this point.

    If anyone has a direct email address for Themely, please let me know. I am desperate to get someone’s attention over there.

  • The topic ‘Theme throws PHP error, no way to contact support’ is closed to new replies.

Tags