Theme options are getting blank after installing latest release

  • Resolved aonetheme

    (@aonetheme)


    3 years, 1 month ago

    Dear Support Team,

    Our users are facing issue after installation of latest redux release. Theme options data is getting blank if they perform any action in WP widget area or customiser window or etc.
    It never happened in past with any redux release, so kindly look into this and try to sort it out asap.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Kev Provance

    (@kprovance)

    You’ve not given me anywhere near enough information to look into this. Have you been able to recreate it personally? At a minimum, I would need a copy of your theme and the exact steps to recreate the issue.

    Thread Starter aonetheme

    (@aonetheme)

    Thank you for your quick response. Can you please share an email so we can share website with admin details?

    Plugin Author Kev Provance

    (@kprovance)

    It’s [email protected]

    But that’s not what I asked for.

    I asked if you can personally reproduce the issue and what the specific steps are to recreate it. Me logging into someone else’s site doesn’t mean I can edit code on the fly or view error logs (that’s information you should gather for us so we can provide better support). I would appreciate it if you could have this information ready, and if needed, a copy of the theme so that I can attempt to reproduce the issue on my end. If I have to login to this person’s site, I will need admin access and also need admin FTP credentials.

    Showing below error notice after installing the new version of Redux.

    Deprecated: _register_settings is not used since version 4.0.0! Use options_class->register() instead. in /home/ftcarlosaedre/public_html/nov/wp-includes/functions.php on line 5316

    Thank You

    Plugin Author Kev Provance

    (@kprovance)

    @webredox – That is something I have fixed and will be in the next release. You can get that beta release here: https://github.com/reduxframework/redux-framework

    Thread Starter aonetheme

    (@aonetheme)

    We have sent a message to your email [email protected], please check.

    Thanks In Advance

    Plugin Author Kev Provance

    (@kprovance)

    This issue was resolved through email.

Viewing 7 replies - 1 through 7 (of 7 total)
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