Theme OK but Premium Upgrade/support problematic

  • We built a prototype using Onetone – it worked well so we purchased Onetone Pro.

    As it’s a completely new theme, we had to do considerable work just to install it – we contacted the developer via email and forum and got ZERO response to our questions.

    We did, eventually, get our prototype working in OneTone Pro BUT the experience was awful and we decided we couldn’t continue with a theme where support was literally non-existant (that’s a Paid theme which supposedly has support)

    Note: I contacted the developer PRIOR to purchase and they responded quickly – perhaps it’s only paying customers they ignore?

    • This topic was modified 7 years, 2 months ago by johnpeat. Reason: Clarity/detail
Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author MageeWP

    (@magictheme)

    Sorry but you need to know that we can’t offer support for modification.

    Thread Starter johnpeat

    (@johnpeat)

    We made no modifications to the free or pro theme at all – we simply built a site with OneTone and then bought and installed OneTone Pro

    As Pro is a new theme we had to redo a lot of Customizer settings – we asked if there was a way to export/import those (and got no reply) – we asked for tips on moving from ‘free’ to ‘Pro’ (and got no reply) and we emailled asking what we were paying for (and got no reply)

    So – as my original review says, the themes are fine (tho be aware you need to redo customizer settings when you upgrade to Pro) but the support is non-existant.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Theme OK but Premium Upgrade/support problematic’ is closed to new replies.