Theme keeps resetting to default settings

  • Resolved codergeek82

    (@codergeek82)


    4 years, 3 months ago

    Bought the Pro version as am on Nginx but so far not able to achieve much with the plugin.

    Every time i rewrite wp-content folder to something, all works fine but as soon as i make a change in the theme settings everything gets restored back to theme default settings.

    This issue doesn’t happen with wp-includes but only triggers when i try to change anything that has anything to do with the wp-content which basically means all the plugins and theme rewrite use cases.

    I wrote to plugin author about the issue and haven’t received any response in last 2 days. I hope this isn’t a dormant plugin. In the meantime i contacted the theme author and he has responded 5 to 6 times in this duration and he couldn’t find any issue with the theme that resets the options automatically although there is a manual option in the theme to restore the settings (for info).

    Looking forward to hear from the author. Also requesting to improvise on the support turn around time. I see there are hundreds of un answered or un resolved queries on this forum even after weeks.

    Best Regards,
    CG82

Viewing 1 replies (of 1 total)
  • Plugin Contributor Maya

    (@tdgu)

    Hi,
    Since you own the commercial version, always get in touch through the plugin website for fast support.

    Thanks

    Meanwhile, we worked with the customer, figured out the problem, and fix.

Viewing 1 replies (of 1 total)
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