Theme is nice but support is poor

I tried the theme a little under 5 months ago and was impressed by how it looked but had some issues I needed to iron out first. Now, 4 months and 3 weeks later, I’ve had a response. Needless to say I’ve moved on from this theme in the meantime.

The first query was of a bug – infinite scroll still showed pagination. Their response after all this time? Whether I have an example URL. Needless to say, I don’t. After 5 months it’s unlikely anyone would have left a broken feature in place on their site. Now I could re-install this theme on a test site to show them but I suspect it would be just as easy for them to do so. Besides, am I then going to have to wait another 5 months for them to look at it?

My second query was about featured images which, unless they’re the perfect rectangle shape for the theme, have blank space around them – the squarer your image, the worse this is. Now I know you can usually adjust the crop features when doing this but I wasn’t sure if I’d have to do this manually or whether there was a theme option. So, again after 5 months, I’ve been told I can’t. But they did then go on to try and sell me the premium version of the theme as it has “more options”. What they failed to say is whether this option is one of them – I’ve asked them (and unresolved the post) and will be less than impressed if it isn’t, as that is not what their reply suggests.

So, all in all, yes, it’s a nice looking theme. But the support isn’t much cop unless, I suspect, you splash out money for the premium version. Personally, I think if they support their free edition so badly, I’d question how good the rest of the support is.

• This topic was modified 8 years, 1 month ago by David Artiss.