Theme is crashing site

  • Hi,

    I’ve been using the free version of your Minamaze theme for a while now but have noticed a number of problems – the main one being that when the theme is activated, a number of users with editorial rights cannot access the dashboard portion of the site. I can with admin rights but even then, certain pages do not load (i.e. blank white screen) when I try to go into the settings, etc. None of these issues occur when another theme is activated which makes me believe it’s a theme-issue rather than another plug-in. I really like the theme and want to keep it but at the moment it’s making the site unusable. Any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Conradb,

    Please ensure you are using the latest version of the theme. Kindly also share the link to your site.

    Thanks!

    Thread Starter conradb1989

    (@conradb1989)

    Hi emranemranx

    Thanks for the quick response.

    The theme is on version 1.4.14 and there is no update available so I am assuming that is the latest version? I am using a child theme – it says it is version 1.4.3 but I have tried using both the child and original theme and the same issues occur.

    I’m afraid I am unable to provide a link as the site is used internally for business purposes so contains confidential information.

    Thanks,

    Conrad

    Thread Starter conradb1989

    (@conradb1989)

    Still no luck with using this theme – despite it being updated to the latest version, it is still affecting a number of plugins from working (i.e. I cannot access the settings menu) and stopping a number of users from logging in.

    Real shame, the theme looks great but if its not fit for purpose….

Viewing 3 replies - 1 through 3 (of 3 total)
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