• Resolved spcarr1

    (@spcarr1)


    I have used this plugin for about a year now. All of a sudden the formatting of my theme is gone. I had to deactivate the plugin to get the format of my site back. Is this something common? What is the best way to troubleshoot it because I would love to use this on other sites I have that use the same theme.

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  • Thread Starter spcarr1

    (@spcarr1)

    After scrolling through other posts, someone was having a problem with their theme. Your support mentioned something about a potential server environment issue. I did change hosting companies. Where can I find information on potential conflicts with server settings, etc.

    Plugin Contributor Maya

    (@tdgu)

    If you changed the environment, try the following:

    1) Go to WP Hide > Theme > Remove description header from Style file > Cache Clear.
    2) Do the same if yo use a child theme.
    3) Click Save once to allow the permalinks to re-generate.

    If not working, probably the new web server use a full stack nginx with custom rewrite. This will work only if set as reverse proxy for apache.

    Thanks

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