Theme font not showing correctly

Hi @reactivephysio

Could you send me your system status? It is available at Gutenverse > System Status dashboard.

Here you go:

THEME INFO

Theme Name : Zeever
Theme Version : 1.0.9

WordPress Environment

Home URL : https://reactivephysio.com.my/
Site URL : https://reactivephysio.com.my
Login URL : https://reactivephysio.com.my/wp-login.php
WP Version : 6.2
WP Multisite : -
WP Debug Mode : Disabled
PHP Memory Limit : 1024M
WP Memory Limit : 256M
WP Language : en_US
WP Upload Directory : ?
Number of Category : 1
Number of Tag : 0

Server Environment

Server Info : LiteSpeed
PHP Version : 7.4.33
PHP Post Max Size : 1024M
PHP Time Limit : 900
PHP Max Input Vars : 1000
SUHOSIN Installed : -
WP Remote Get : ?
PHP Image library installed : -
PHP GD library installed : ?
PHP GD WebP supported : ?
PHP fileinfo library installed : ?
CURL Installed : ?

Active Plugins

GS Logo Slider Lite : by GS Plugins - 3.4.2
Gutenverse : by Jegstudio - 1.8.4
Really Simple SSL : by Really Simple Plugins - 6.2.3
The Icon Block : by Nick Diego - 1.5.0

Hi @reactivephysio

On typography setting, can you click the globe icon and screenshot all the font list?
Example : https://ibb.co/R6T8VKh

Thank you.

Hi, is that supposed to be in Customize? I couldn’t find the option:

Hi @reactivephysio

It’s inside the editor.
You can open Dashboard->Appearance->Editor.
And then select any of the text blocks, and on the right-side panel look for typography settings and click on the globe icon.

Also, what are all the font names you used on your website?

Hi, I couldn’t find the exact typography list as you shown, but here’s something similar I found:

The theme mostly only uses 2 fonts: Poppins & Heebo. I tried changing to other fonts, but it seems like all google fonts don’t work, but system fonts work fine.

Hi @reactivephysio

If you use the typography option directly, not using the Global Style fonts.
https://ibb.co/PmgBpHR
Does the issue still persist?

It seems there is an issue with loading fonts under certain conditions which we still investigate.
Once found, we will provide the fix in the next update.
Please be patient for now.

Thank you.

I tried the method you mentioned, it didn’t work.

However, I’m suspecting if it could be issue with the URL source in CSS file? I found several CSS files (with random numbers & alphabets names) in wp_content > fonts folder, and I noticed that the URL source is “reactivephysio.local/…” instead of “reactivephysio.com.my/…”.

Could this be the issue? If it is, how do I find out which CSS file to be the culprit & how should I amend them? Adjusting the code line by line doesn’t seem viable as the file contains a lot of lines, and there are several files.

Otherwise, would reinstalling the Zeever theme help? How can I ensure my content won’t be deleted after reinstalling the theme?

Thanks.

Hi @reactivephysio

It’s not the CSS files you mentioned above, those are fonts for core templates (templates without installing Gutenverse).
We have found what causing the issue, and will try to provide the fix in next update.

Thank you for your patience.

Hi @reactivephysio

The update release might took a while.
If you are comfortable with editing codes, you can follow the instruction in this screenshot :
https://ibb.co/xstwj26

On step no. 7, replace it with this codes :

		$variable_fonts = apply_filters( 'gutenverse_font_header', get_option( 'gutenverse-global-variable-google-' . $current_theme ) );

Make sure :
1. code above is in one line only
2. no modified space, or missing semicolon, bracket, etc. the result should be exactly like this : https://ibb.co/FmxrmWy

Hi,

Thanks for the detailed step-by-step guide, it worked!

You’re welcome.
I will keep the topic open for now.
We will close the topic once we’ve updated the plugin.

Let me know if you still have any other questions.

Hello, just wanted to mention I had the same issue following an export / import from a WP instance to another, I could fix it with the same line of code. I use the theme startupzy and the line in my case is 557.

Hi, im having the same problem as above, showing “federo” in editor but in front showing different typo, the line fix the 403 font.googleapi problem but still not showing them.

Thanks.

Hello @connillblanc,
Please provide us with your gutenverse system status and the detail of your problem.
And please create a separate topic regarding this, I understand this looks like similar issue, but it will be easier to track each user’s issue in their own topic.