Theme conflict after last week’s update

Hi @tnsmith1515 ,

Thank you for reaching out.

The “There has been a critical error on this website.” message on the front end is usually associated with a server (or PHP) error behind the scenes. Would you be able to enable WordPress debugging (see How to Enable Debugging in WordPress), and send over the full debug log when the single event page is visited?

Hi @tnsmith1515

I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

Let me know if there’s anything I can assist you with.

Thank you for following up. The situation has now been rectified but I fear it’s just a temporary patch up. I was able to get into the the hosting account finally (not my website and client didn’t even know what their hosting account was when they came to me with this problem!) and I rolled back the site. My fear though is that the plugin will eventually update again and the same thing will occur. Is there anything we can do to stop the update from happening and keep it like we have it now? Thank you!

I am also encountering this on a few websites, each with a different theme. Just commenting so I can be notified of any follow up replies.

@d0153 @tristan083 The situation has now been rectified but I fear it’s just a temporary patch up. I was able to get into the the hosting account finally (not my website and client didn’t even know what their hosting account was when they came to me with this problem!) and I rolled back the site. My fear though is that the plugin will eventually update again and the same thing will occur. Is there anything we can do to stop the update from happening and keep it like we have it now? Thank you!

@d0153?@tristan083?Would someone please respond? The situation has now been rectified but I fear it’s just a temporary patch up. I was able to get into the the hosting account finally (not my website and client didn’t even know what their hosting account was when they came to me with this problem!) and I rolled back the site. My fear though is that the plugin will eventually update again and the same thing will occur. Is there anything we can do to stop the update from happening and keep it like we have it now? Thank you!

@tnsmith1515 I am not sure if this is the case but I have found numerous plugins being problematic lately, specifically when updating. It seems to have started when the disconnect/battle with WP Engine occurred. I am not using WP Engine for any sites (for MANY reasons) but have had plugins deactivate during the update process or the update corrupted the plugin resulting in having to manually remove it from the server and install a clean version. This may be totally unrelated but I haven’t been able to get a clear answer from any developer or web host other than the update failed.

Hi @tnsmith1515

Thank you for patiently waiting.

You could add the following snippet to disable auto-update of your plugins:

add_filter( 'auto_update_plugin', '__return_false' );

If you’re not familiar with coding, you can use the Code Snippets plugin, which removes the need to add custom snippets to your theme’s functions.php file.

As always, please test it first on a staging site to avoid unnecessary downtime to your live site.

Let me know if you have further concerns.

@d0153 Thank you for responding. However, automatic updates for plugins are already disabled and always have been but the plugin still somehow updated from V1 to V2.

Hi @tnsmith1515

I’d like to clarify something: even though the plugin’s auto-update feature is turned off, does it still automatically update to the latest version? Or does it only update from version 1 to version 2, while the version number remains unchanged otherwise?

Looking forward to your reply.

Hi Darian,

It only updates from version 1 to version 2, while the version number remains unchanged @darian.

Thanks!

Tiffany

Hi @tnsmith1515

I understand. Unfortunately, we cannot provide support for outdated plugins that are still using V1. We will not be able to help until you update to the latest versions.

https://theeventscalendar.com/knowledgebase/v1-deprecation-faqs/

However, based on what you’re describing, that should not happen, unless the database was not rolled back. If this is the case, you can do the following:

1. Install and activate the?Code Snippets?plugin.
2. Add?this snippet?and run it once (be sure it does not stay activated).

As always, please test it first on a staging version of your site and see if that resolves the issue.

Hi @tnsmith1515

I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review my previous response as it has been some time since we last heard from you.

Let me know if there’s anything I can assist you with.

Hi there,

It seems like this thread has been quiet for a bit, so we’ll go ahead and mark it as resolved. However, if any further questions or concerns come up, please don’t hesitate to start a new thread.