Theme: Canvas Version: 5.12.0 retired?

  • Resolved heero

    (@heero)


    2 years, 5 months ago

    One of the websites I checked for maintenance uses Canvas theme by WooThemes but when I checked for the latest version in the link it says the theme is retired when I clicked on the view theme details: https://themes.woocommerce.com/canvas/.

    This gets my attention as I receive an automatic email pertaining to WordPress caught an error with the theme, Canvas.

    Any suggestion going forward?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @heero!

    Thank you for reporting this.

    In this case, for further assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    ?
    We will be able to help you further there.

    Cheers!

    Hi, same thing here. I just went in and tried to file a support ticket, but it’s referring to the forums because you no longer offer support for Canvas; I can’t submit a ticket. I need to update the theme to the latest version; this is a terrible practice. Can you please add our downloads back to our accounts?


    Theme link

    Saif

    (@babylon1999)

    Hello @jackstin,

    I truly understand your frustration, but the theme wasn’t keeping up with the changes in WordPress, just like how you’re not using the same smartphone from 10 years ago. ??</img>

    If you need help migrating to another theme, you can check this guide: https://woocommerce.com/document/choose-change-theme/

    If you have more specific questions, we’re more than happy to answer them I will just ask you to create your own thread.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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