The worst support I have ever seen

I am having severe issues with a multi-language website. The plugin is not capable of differentiating the language versions of each room and displays ALL versions of the same room in the archive pages (room category overview) and the search result.

In the backend you can select only ONE page for displaying the search result, that means, all search queries are redirected to one certain language version of the search result page. There is no automatic recognition of the language currently selected. So, for example, you have to select the English version of the search result page, and when the user is browsing your websit in Spanish, and searches for a room, the result will be displayed in English.

Moreover, the widget for the availability check in the page header is also not multi-language capable, but always English.

I have tried to contact the plugin support about this, but the only way to do so is to register in their support forum, start a new topic, and wait for days to get an answer. And (probably due to a vast amount of spam posts they receive) then they close the forum for new replies. You cannot even answer to their messages, unless they re-open the forum briefly and you catch that exact time window.

The answer I got, after they requested admin credentials to my site, was that their plugin is not compatible with Polylang, although I wrote that in the very first sentence of my support request. The description of the plugin says it’s multi-language capable with WPML, but it does not expressly say that it’s ONLY comptabible with WPML.

They do not reply to e-mails. On their website they promote joining a facebook group, but that group is only for one specific e-learning product they offer. Not for general questions. Posts you make in that group have to be moderated and do not get published for days. I left the group again before finding out if they actually did.

WORST SUPPORT EVER, really! I am hopping mad.