THE WORST

Hi Iban,

I’m sorry that you’re having difficulty with the plugin and that you feel that way. In the month and a half that you’ve been using the plugin, we’ve assisted you with various issues, including when that menu on your site was overlapping our inquiry cart area, setting up the default layout, removing the additional information tab, fixing the heights of your thumbnails, setting up the inquiry cart and other styling elements.

With many messages back and forth, we’ve helped you through every single issue you have faced and to get your product catalog up and running the way you wanted.

With all of that in mind, I do not believe it is fair to say we treated you like a fool. We’ve been cordial and responsive in the over 30 emails we’ve exchanged with each other.

We understand that you would like the feature to be able to specify quantities for each item in the inquiry cart and that, unfortunately, there is currently no way to do that. While we’d like to implement every feature request that we receive, unfortunately our availability and resources are limited and, as such, we have to assess which new feature suggestions we can implement based on numerous factors, including the number of times something has been requested, how difficult it would be to implement, the order in which features were requested, etc.

Because of this, we let you know that it would be unlikely that we’d be able to implement your quantity request in the near future. This doesn’t mean we don’t think it’s a good idea or that we don’t want to implement it. It just means that we won’t be able to in the near future.

It isn’t fair to say that our support is horrible because we won’t be able to implement that feature soon. We’re always there to help, as you know from all our previous messages.

Yes… you answered all my “easy” questions about how to configuer the plugin, congratulations! But let me repeat one more time that I bought this plugin because the possibility to send ORDERS. I’m tired to speak with with you about this, you don’t pay attention to my words and when I have had a dificult question your support disapeared with a lie. The result of all this, you have robbed me 50€

Hi Iban,

As we explained via email, you can send inquiries using the plugin, and we helped you to set that up. It’s understandable that you want to use the plugin in a specific way for your project, but becoming frustrated that a feature you’re requesting hasn’t been added within a couple of weeks and leaving a bad review because we didn’t add the feature that you want immediately is not a fair use of the review process.

Additionally, we offered to refund if you felt that you had been misled at all about the timeline for having new features added to the plugin.

• This reply was modified 6 years, 6 months ago by Rustaurius.

If you sell a plugin that can place orders, the logical thing is to be able to order more than one unit of the same product. And do not be liars, you offered to refund me the money in exchange for removing the bad review.

If you were a good company, you would have returned the money the first day. You offer a functionality that your plugin is not able to do

Hi Iban,

We offer a product catalog that let’s people browse products, along with an option to inquire about products where they can add a message with additional information such as if they want multiple units.

We also asked our payment processor to refund your purchase 3 days ago even though the purchase was made almost 2 months earlier and that you never responded to our email with the refund offer. We also asked you at the same time to take another look at your review in light of the fact that we helped you with configure the the product for your site over the course of several weeks just to have you turn around and say “The support is horrible” because we’re unwilling to add in your requested feature within a couple of weeks of you requesting it.

All the best with your project, and we hope that you’re able to find a product that meets the needs of your site.