The worse Financial Company

  • I have been with Ecwid company for over a year. It happens that some times your card changes, you will have problems with your card or your bank account, and it is not even your fault and you made your payment!!!! You may even pay for your membership but Ecwid is such a terrible company! It happens that it is not even your fault…and Ecwid receives its money, But all of the suddent they go and block your entire account, your entire store completely in the middle of your business!!! They lash out and destroy block your store completely! They say there is a problem with your payment right even though they give you an option to use the membership for free up to 10 items right?????! Wrong!!!! Your store gets blocked and completely destroyed without you being able to do any thing with your account and your store!!!! My store was blocked completely for no reason by Ecwid, many times(I chose the membership options, and paid most of the time. I had to down grade my membership couple of times because I was not making any sells at all. I use this website for mostly fun rather than for business)! My question for Ecwid is why you tell your customers we can use your membership for free if you block our accounts completely and you destroy our Ecwid account and our stores for not paying????! They just keep blocking me even when I pay them!!!!Ecwid likes to punish and lashing out at their loyal customers, some times for no apparent reasons!!!

    • This topic was modified 3 years, 11 months ago by despommares.
    • This topic was modified 3 years, 11 months ago by despommares.
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  • Plugin Support ecwid_team

    (@ecwid_team)

    Hello,

    This is Anastasia from Ecwid team.

    We’re very sorry about this experience! I totally understand your frustration.

    I see your storefront https://depommares.com/ is active (screenshot: https://ecwid.d.pr/6kB6IK). Does it display the same to you? If not, this isn’t normal and must be fixed. Please confirm here or reply to our agents at [email protected]. We need to have a screenshot of the storefront as it’s shown to you.

    Your storefront was closed automatically when the subscription renewal failed. We weren’t able to charge your card on file on October 23, 2020, with the error “The customer’s bank is unwilling to accept the transaction”. Within the next 5 days, the account was on a grace period, we tried to charge the card again with no avail. The account was downgraded to the Free plan. The Free plan has a 10 products limit (it includes enabled products as well as disabled ones). Since you have 50 products in the store (that exceeds the Free plan limit), your storefront was blocked. It’s a shame it had to be this way. All the data stays intact when the store is blocked after the auto-charge failure.

    As soon as you contacted us, we restored your subscription manually so your store could be active while we were on this payment issue. Overall, your storefront was blocked from October 28 (when the grace period ended) till November 8 (when the subscription was restored).

    I understand it had a negative impact on your business. Again we are very sorry for this situation.

    If there’s still a subscription problem or you see that your store is blocked, please let us know. We’ll reopen your ticket.

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