The WordPress toolbar does not appear for users with the Amelia Manager role.

Hello @antasena,

Thanks for reaching out. Given that the issue only appears for users with the Amelia Manager role, I suggest contacting the Amelia support team so that they can double-check how the Amelia Manager role has been set up.

I have already contacted Amelia support, and they asked me to reach out to WooCommerce support.

Hi @antasena,

Just to confirm, was this working correctly before? If it was, do you remember making any changes before the issue started?

Previously, I was using WooCommerce, and there was no Amelia Manager user role. Since I needed the features provided by Amelia Booking, I installed the Amelia plugin, which then created a new user role called Amelia Manager. Other users with manager roles can display the WordPress toolbar correctly, but for some reason, the toolbar doesn’t appear for users with the Amelia Manager role.

I requested assistance from Amelia’s technical support team to resolve this issue. They suggested I contact WooCommerce’s technical support, because the WordPress toolbar appears correctly for Amelia Manager users when WooCommerce is deactivated. Now, WooCommerce has directed me back to Amelia’s technical support team.

Hello antasena,

Thank you for your reply.

I understand you’re experiencing an issue where the WordPress toolbar doesn’t appear for users with the Amelia Manager role. Both Amelia support and WooCommerce support have directed you to each other.

It looks like there is a conflict between WooCommerce and the Amelia plugin.
To investigate further, please go to WooCommerce > Status > Logs and look for any error logs related to WooCommerce or Amelia.

Once you provide more details, I’ll be in a better position to assist.

Best regards.

I found several plugins listed in the fatal errors on 2024-11-05. One of them is WooCommerce, but I did not find Amelia.

Hello antasena,

Thank you for your reply.

Great job finding out those logs.
Could you please share the WooCommerce logs here with me?
Inspecting the logs will allow me to pinpoint the cause of the problem.

Additionally, share a copy of your site’s System Status Report.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once I have these details, I will be in a better position to assist you further.

Best regards.

fatal-errors-2024-11-05

2024-11-05T03:49:24+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/elementor/modules/element-cache/module.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/elementor/includes/autoloader.php:295 Additional context2024-11-05T03:49:24+00:00Critical Uncaught Error: Class “WPSEO_Sitemaps_Cache” not found in /home/javaspor/public_html/wp-content/plugins/wordpress-seo/inc/sitemaps/class-sitemaps.php:107 Additional context2024-11-05T03:49:24+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/elementor/modules/admin-top-bar/module.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/elementor/includes/autoloader.php:295 Additional context2024-11-05T03:49:24+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/elementor/core/debug/inspector.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/elementor/includes/autoloader.php:295 Additional context2024-11-05T03:49:24+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/elementor/core/role-manager/role-manager.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/elementor/includes/autoloader.php:295 Additional context2024-11-05T03:49:24+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/woocommerce/src/Blocks/Patterns/AIPatterns.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php:90 Additional context2024-11-05T06:18:25+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/elementor/core/kits/manager.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/elementor/includes/autoloader.php:295 Additional context2024-11-05T07:04:36+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/wordpress-seo/src/generated/container.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/wordpress-seo/src/main.php:57 Additional context2024-11-05T07:04:36+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/wordpress-seo/src/generated/container.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/wordpress-seo/src/main.php:57 Additional context2024-11-05T07:15:47+00:00Critical Uncaught Error: Class “WC_REST_System_Status_V2_Controller” not found in /home/javaspor/public_html/wp-content/plugins/woocommerce/includes/rest-api/Server.php:34 Additional context2024-11-05T07:15:47+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/paid-memberships-pro/blocks/build/login/index.asset.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-includes/blocks.php:230 Additional context2024-11-05T07:16:06+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/woocommerce/src/Blocks/Patterns/PTKClient.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php:90 Additional context2024-11-05T09:56:41+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/elementor/modules/library/documents/library-document.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/elementor/includes/autoloader.php:295 Additional context2024-11-05T09:56:57+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/ReviewsByProduct.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php:90 Additional context2024-11-05T11:49:45+00:00Critical Uncaught Error: Class “\ElementorPro\Modules\Library\Module” not found in /home/javaspor/public_html/wp-content/plugins/elementor-pro/core/modules-manager.php:86 Additional context2024-11-05T14:40:25+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/woocommerce/src/Admin/Features/LaunchYourStore.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php:90 Additional context2024-11-05T14:40:25+00:00Critical Uncaught Error: Class “\ElementorPro\Modules\LoopFilter\Module” not found in /home/javaspor/public_html/wp-content/plugins/elementor-pro/core/modules-manager.php:86 Additional context2024-11-05T14:40:25+00:00Critical Uncaught Error: Class “\ElementorPro\Modules\VideoPlaylist\Module” not found in /home/javaspor/public_html/wp-content/plugins/elementor-pro/core/modules-manager.php:86 Additional context2024-11-05T14:41:28+00:00Critical Uncaught Error: Failed opening required ‘/home/javaspor/public_html/wp-content/plugins/elementor//includes/settings/tools.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/javaspor/public_html/wp-content/plugins/elementor/includes/autoloader.php:295 Additional context2024-11-05T15:15:39+00:00Critical Uncaught Error: Class “WP_Query” not found in /home/javaspor/public_html/wp-settings.php:577 Additional context{ “error”: { “type”: 1, “file”: “/home/javaspor/public_html/wp-settings.php”, “line”: 577 }, “backtrace”: [ “”, “#0 /home/javaspor/public_html/wp-config.php(96): require_once()”, “#1 /home/javaspor/public_html/wp-load.php(50): require_once(‘/home/javaspor/…’)”, “#2 /home/javaspor/public_html/wp-cron.php(46): require_once(‘/home/javaspor/…’)”, “#3 {main}”, “thrown” ] }

system status


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Database<br><br>WC Database Version: 9.4.1<br>WC Database Prefix: wpwm_<br>Total Database Size: 17.32MB<br>Database Data Size: 16.20MB<br>Database Index Size: 1.12MB<br>wpwm_woocommerce_sessions: Data: 0.13MB + Index: 0.01MB + Engine MyISAM<br>wpwm_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_woocommerce_order_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_woocommerce_order_itemmeta: Data: 0.65MB + Index: 0.03MB + Engine MyISAM<br>wpwm_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine 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+ Index: 0.01MB + Engine MyISAM<br>wpwm_usermeta: Data: 0.09MB + Index: 0.06MB + Engine MyISAM<br>wpwm_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_orders: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wpwm_wc_orders_meta: Data: 0.05MB + Index: 0.07MB + Engine MyISAM<br>wpwm_wc_order_addresses: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_order_operational_data: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_woof_sd: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpwm_yoast_indexable: Data: 0.11MB + Index: 0.06MB + Engine MyISAM<br>wpwm_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wpwm_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpwm_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM Post Type Counts<br><br>attachment: 223<br>elementor_library: 30<br>master_template: 1<br>nav_menu_item: 17<br>page: 27<br>post: 60<br>pp_video_block: 5<br>product: 8<br>revision: 622<br>shop_order_placehold: 46<br>wp_global_styles: 3<br>wp_navigation: 1<br>wp_template: 1<br>wp_template_part: 2 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (13)<br><br>Amelia: by TMS – 7.8.2<br>Autoptimize: by Frank Goossens (futtta) – 3.1.12<br>Classic Editor: by WordPress Contributors – 1.6.5<br>Elementor Pro: by Elementor.com – 3.24.4<br>Elementor: by Elementor.com – 3.24.7<br>Site Kit by Google: by Google – 1.139.0<br>Loco Translate: by Tim Whitlock – 2.6.11<br>Paid Memberships Pro: by Paid Memberships Pro – 3.3.1<br>Presto Player: by Presto Made<br>Inc – 3.0.6<br><br>Temporary Login: by Elementor.com – 1.2.0<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.24.7<br><br>WooCommerce: by Automattic – 9.4.1<br>Yoast SEO: by Team Yoast – 23.8 Inactive Plugins (8)<br><br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>Categories to Tags Converter Importer: by wordpressdotorg – 0.6.3<br>Hello Dolly: by Matt Mullenweg – 1.7.2<br>Master Addons for Elementor: by Jewel Theme – 2.0.6.6<br>Midtrans - WooCommerce Payment Gateway: by Midtrans – 2.32.3<br>Paid Memberships Pro - WooCommerce Add On: by Paid Memberships Pro – 1.10<br>Shortcodes Ultimate: by Vova Anokhin – 7.3.0<br>Woocommerce - Xendit: by Xendit – 5.1.2 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: IDR (Rp)<br>Currency Position: left<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 1 MB WC Pages<br><br>Shop base: #14 - /shop/<br>Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: #17 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Hello Elementor<br>Version: 3.1.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-13 01:56:16 +07:00<br>Options: ?<br>Notes: 67<br>Onboarding: completed Action Scheduler<br><br>Complete: 123<br>Oldest: 2024-10-13 03:00:26 +0000<br>Newest: 2024-11-12 23:38:49 +0000<br><br>Failed: 10<br>Oldest: 2024-09-22 01:57:53 +0000<br>Newest: 2024-10-14 05:19:05 +0000<br><br>Pending: 1<br>Oldest: 2024-11-13 04:10:07 +0000<br>Newest: 2024-11-13 04:10:07 +0000 Status report information<br><br>Generated at: 2024-11-13 06:43:13 +07:00<br>

Hi there!

Thank you for sharing the SSR report.

I’ve activated the Amelia and WooCommerce plugins on my test site and noticed that the toolbar is not appearing specifically for the Amelia Manager role. It appears there may be a compatibility issue between the Amelia plugin and WooCommerce.

Please note that we provide support only for WooCommerce core features when no third-party plugins are involved. Since the WordPress admin bar is not displaying only when you activate the thirdparty plugin and add ameila manager Role, you may also seek assistance from our WooCommerce Community Slack. The community there may be able to provide custom code to address this issue.
Alternatively, open a thread on GitHub here, where our developers can look into this further.

Thank you.

Thank you for the information, Shahzeenfarooq.

Hi @antasena,

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Cheers!