The Wordfence firewall prevents Internet users with a VPN from seeing ma website

Hi@berniesamui,

Thank you for reaching out to us.

Are the users seeing any error message when they log in? Could you please share the message with me? Send a screenshot if need be.

You should be able to see the blocks under Wordfence > Firewall > Blocking with a reason explaining why they were blocked.

If you can’t find the IP address of the blocked users on the Blocking page above, check the Live Traffic Page under Wordfence> Tools>Live Traffic and use the advanced filters to specify the IP address that is blocked. Expand the results using the view (eye) icon and share a screenshot of the Live Traffic entry with me so I can take a look.

Thanks,

Mark.

Hello Mark,

Thank you for your help.

There is no IP address noted, nor report.

Note: this message only appears when connecting from a computer (with VPN), not from a mobile (with VPN).

How do I send you a printscreen? there is no possibility to add an image from m’y mobile or anything else.

• This reply was modified 1 year, 3 months ago by berniesamui.

Hi @berniesamui,?

Wordfence does not actively block VPN, largely as they are almost indistinguishable from regular internet traffic. Many privacy conscious people use these to protect their online presence, so blocking them isn’t something we generally consider good practice.

I would attempt to visit your site again using a VPN and watch your Live Traffic to see why the timestamp matching your device is being blocked. A blocked reason will be supplied when inspecting the entry with the eye icon. This can then help you adjust your rules or blocks accordingly if the site is being too strict.

It might also be worth checking whether your site is detecting IPs correctly at Wordfence > Dashboard > Global Options > General Wordfence Options > How does Wordfence get IPs and ensure you’ve selected the option that displays your current IP address as seen on https://whatsmyip.com/. Detecting the IP incorrectly would result in a block for one user potentially blocking everybody visiting the site until the block is lifted. If you need to change this, make sure to click the SAVE CHANGES button once you’re done.

There are some further explanations of IP detection and which option to select if your site is using Cloudflare here: https://www.wordfence.com/help/dashboard/options/

You can use Snipboard  https://snipboard.io/ to send us a screenshot.

Thanks,

Mark.