The uploaded image does not appear in the order list or in the order email!

  • Welcome
    Is the add-on available for free with all its options?

    I am currently using your add-on
    Uploading a file has been activated on the product page, but after completing the order, the uploaded image does not appear in the order list or in the order email!
    Please help solve this problem

Viewing 3 replies - 1 through 3 (of 3 total)

  • I had that same issue. It was “Ajax add to cart” issue

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @alzaincity ,

    Please check and make sure the uploaded file has the appropriate format allowed in the backend settings so that you can find it in the orders section.

    Hi @jusemora30

    Thanks for your feedback. I will send a report to our developers so that they can investigate this further.

    Best regards.

    Thread Starter alzaincity

    (@alzaincity)

    Hello

    Appropriate format allowed in settings has been checked

    I have tried several times to make one formula, and all formulas als,

    but the problem is still the same.. The file download box showing on the product page only and does not showing on the order cart page – payment page – order page – order email.!!

    Can you experiment yourself to find out the problem?

Viewing 3 replies - 1 through 3 (of 3 total)
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