“The uploaded file size exceeds the maximum upload size of your server”

  • Resolved jenelevate

    (@jenelevate)


    9 months, 2 weeks ago

    Hello,

    My client has reported that select users are being affected by the “uploaded file size exceeds the maximum upload size of your server” error. For example, this user received the error for both their files:

    However, I checked the max file size of the server and it is well over the size of the files attempting to be submitted. I checked with our server and they are also not reporting any errors. I also removed the file size limit from the form field to see if it will help.

    The strange thing is, neither I nor the representative for the server was able to reproduce the error. We were able to upload and submit the files successfully. So it is only happening to select users.

    I’m also trying to see if this is a firewall or security issue, but I’ve noticed several people reporting the same issue on this support forum about this plugin.

    Any hints on what could be the problem?

    Thank you!

    • This topic was modified 9 months, 2 weeks ago by jenelevate.
    • This topic was modified 9 months, 2 weeks ago by jenelevate.

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  • Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    Hello @jenelevate

    I tried the form and I was able to upload a file without any issues.

    Several users have encountered this issue before; it seems like a firewall security issue that could affect users in other countries.

    Do you have a security plugin installed on your site?

    Glen

    Thread Starter jenelevate

    (@jenelevate)

    Hello Glen,

    Yes, we have WordFence and Jetpack installed. I did a WordFence scan and it didn’t pick up on anything though.

    We are actually experiencing another major issue today. When we click on the link to download the submissions, it takes us to a 404 page. I did not change the plugin code at all so I’m not sure why this is happening. Has there been a recent update that may have caused this?

    Was the original file path as follows? …/wp-content/uploads/wp_dndcf7_uploads/wpcf7-files/*file_name*/?

    ^ I think I found the issue. It seems that as of the recent update, the free version will delete the older files that are older than 1 hour. Is there any way to restore these older files if we upgrade to the pro version?

    • This reply was modified 9 months, 2 weeks ago by jenelevate.
Viewing 2 replies - 1 through 2 (of 2 total)
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