• Resolved honlapdavid

    (@honlapdavid)


    I need help, I have tax in two lines in the cart and in the checkout, so one is the tax from WooCommerce and the other is from your plugin, but I want it to be in one line. Can you help me?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support komal-maru

    (@komal-maru)

    Hi @honlapdavid,

    I have tried to recreate the situation on my staging site, where the VAT appears in two separate lines—one from WooCommerce and another from our plugin. However, I couldn’t replicate it, as only one combined VAT line (WooCommerce + our plugin) is added to the Your Order table. Screenshot: https://prnt.sc/rbOj0INfC2Ov

    To assist you more effectively, could you kindly provide screenshots of the settings configured within the ‘Payment Gateway Based Fees and Discounts’ tab on your site?

    Thread Starter honlapdavid

    (@honlapdavid)

    Just as there was a question about whether we can put the tax in one line, but as I can see it is not possible.

    I sent the above screenshot, can’t you see it?

    Plugin Support komal-maru

    (@komal-maru)

    Hi @honlapdavid,

    I apologize for any confusion caused by my previous communication.

    I tried to replicate the issue on our end as mentioned in my last response but I was unable to reproduce it as the Tax was displayed in one line. Notably, the tax for the payment gateway fees was integrated into the WooCommerce Tax. You can view screenshots here: https://prnt.sc/rbOj0INfC2Ov

    To better assist you, I would appreciate it if you could share screenshots of the settings configured within the ‘Payment Gateway Based Fees and Discounts’ tab on your site. This will enable us to provide more targeted support and address any specific configurations that may be contributing to the issue.

    If you are not comfortable sharing them here then you can send them by creating the ticket on our support tool. This will allow us to reproduce the problem on our end and provide you with a more accurate update.

Viewing 3 replies - 1 through 3 (of 3 total)
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