the Support is to slow

  • hi, I’m facing some problems with AMP because this plugin is not compatible with AMP, so I contact support, the support is too slow to reply it takes between 5 days to 10 days for a reply, I hope I can share a screenshot but I can. and of course, my problem is not fixed, plus I have the pro version!!!!!
    this UNBELIEVABLE!!!!

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  • Plugin Author embedplus

    (@embedplus)

    Hi Steve,

    AMP support is not a priority to us. We are in the process of canceling/refunding your Pro version (unless you state otherwise) and we hope you can find a solution that satisfies your AMP needs.

    Thread Starter stevemecher

    (@stevemecher)

    `hi, thank you for contacting me back.
    I don’t ask for canceling or refunding, and I know AMP is not your priority, the only stuff that makes me angry is a long time without any result, you can check my case which was opened on Apr 25, 2022-2:52 AM, and check the time between every mail I sent it
    you will found 3days/5days/12days and sometimes I ask for an update, and I reopen my case on Sep 23, 2022, 9:29 PM, the support send me to mail back after 10 days on (Oct 3, 2022, 2:58 AM), over-all I’m not a hater and I like the plugin.
    as I say in my review the response is so slow, hope to improve the response time, and that’s why I write this review.
    thank you.
    kind regards.

    • This reply was modified 2 years, 1 month ago by stevemecher.
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